Fairview, New Jersey, United States
Experienced professional with a background in healthcare and customer-focused roles, now transitioning into business and marketing. Passionate about building strong client relationships and applying exceptional communication, problem-solving, and organizational skills to drive growth and succeed in marketing and business leadership.
· Triaged patients and assisted with surgeries and biopsies, maintaining sterile treatment environments · Performed clinical tasks including blood draws, wound care, and monitoring, ensuring patient comfortability · Managed inventory, ensured equipment functionality, and oversaw floor operations for efficient workflow · Documented patient information in EMR and collaborated with staff for safe, quality care
· Managed scheduling, phone inquiries, and front-desk operations to ensure smooth workflow at every location · Advised clients to better understand their preferences before providing facial, laser, and cosmetic treatments · Provided pre- and post-procedure care, maintained patient records, and ensured protocol compliance · Prepared treatment rooms, sanitized equipment, and managed inventory for safety and client comfort
· Managed reservations and waitlists through phone, online, and in-person systems, ensuring quick turnaround · Engaged with guests in the waiting room prior to dining, discussing our specialties and learning about them · Processed customer payments and provided receipt confirmation while ensuring accuracy via POS system · Maintained clean, organized front-of-house to ensure a positive and welcoming customer experience
· Delivered personalized, high-quality customer service in a fast-paced environment while assisting with orders · Prepared and packaged coffee orders accurately, maintaining cleanliness and brand standards · Handled cash and card transactions and collaborated with team members to ensure smooth daily operations