Arvada, Colorado, United States
I am a product leader with experience translating complex systems into intuitive, real-world user experiences across payments, SaaS, and mobile platforms. My background spans both closed-loop and open-loop card environments, including work at Visa and First Data, where I developed a deep understanding of transaction lifecycles—from authorization and settlement to fraud and customer spending behavior. I’ve also led product development across enterprise SaaS and mobile applications, working directly with clients and end users to ensure solutions reflect real-world workflows and constraints. I am known for my ability to operate at the intersection of backend systems and human experience—bridging engineering, product, and business stakeholders to deliver scalable, high-impact solutions. My approach is highly client-facing and consultative, grounded in understanding how systems perform in real environments rather than theoretical use cases. More recently, I’ve incorporated AI-enabled tools into product workflows, accelerating discovery, documentation, and decision-making while enhancing how teams evaluate and iterate on solutions. I thrive in complex, ambiguous environments and am particularly drawn to opportunities where product, systems thinking, and real-world impact intersect.
Lead global cross-functional teams delivering high-performance solutions for wealth management, international ski resorts, and agriculture. Manage projects from $30K to $250K and DevOps budgets up to $1.2M, consistently on time and on budget. Directed a 3-year GPS-enabled native agriculture iOS app launch for U.S. & Canada, engineered for offline use in rural locations and large-scale imagery/map data. Identifying AI consulting opportunities for internal clients, identifying generative AI opportunities and delivering tailored solution pitches to enhance efficiency and customer engagement.
Lead RAD teams delivering enterprise-scale resort management solutions. Migrated 741K customer records and $1.9M prepaid balances to a custom POS system ahead of ski season. Integrated real-time military member validation and implemented credit card payment processing that met merchant compliance mandates, improving guest experience and payment security. Overall budget management for the the RAD team portfolio of projects. Tools: Jira, Zephyr, Confluence, Smartsheets.
Directed global delivery of 45–52 agile projects annually across 5 integrated SaaS product lines, generating $5M in revenue growth over 3 years. Relaunched a high-value commission data product, migrated major offerings to cloud architecture, and implemented new data infrastructure for Commission Manager. Defined API integration requirements for marquee clients and ensured seamless alignment with their database and GUI needs. Built and scaled global 2nd-tier customer support processes, mentored international teams, and fostered cross-time-zone collaboration for consistent on-time, on-budget delivery.
Owned product strategy and delivery for closed-loop prepaid products across quick-service restaurants, third-party service providers, and financial institutions. Defined the MVP for Visa’s retail prepaid card and launched the Merchant Branded Prepaid product line, driving significant revenue growth. Developed incentive and rewards features for the multi-purse prepaid product and enhanced white-label sites for best-in-class cardholder experiences. Advocated for retail and restaurant industry needs, ensuring compliance with PCI and KYC requirements while scaling adoption across multiple industries.
Directed product delivery and client implementations for prepaid/gift card programs and related infrastructure, partnering with high-growth Fortune 500 & 1000 companies. Oversaw full lifecycle from Voice of Customer (VOC) gathering through launch, integrating PCI/KYC compliance and operational processes to meet industry standards. Launched the Just-in-Time (JIT) Prepaid Card Inventory Supply Side product, creating a profitable new revenue stream with consistent YoY customer growth. Delivered First Data’s first global gift card program, deployed across a dozen international markets in North America and EMEA. Developed the International Prepaid Franchise Settlement product, delivering on time and on budget. Expanded the Star Gift Card product line to existing merchant relationships, earning the 2006 Cornerstone Council Award via Sales nomination. Highly successful cross-functional liaison between operations, development, and manufacturing to streamline delivery and elevate client experience.