Longmont, Colorado, United States
Series 24, 7 and 63
Maintain and implement policies and procedures Responsible for, and coordinate with, all department managers to ensure proper supervision Manage registration process while supervising approximately 40 Registered Representatives Establish the review and approval process of sales literature and advertising Coordinate with FINOP for timely financial and regulatory audits or reviews
Established full understanding of the Firm Gateway, Web CRD, and Global Relay systems Responsible for review of current FINRA regulation and guidelines Reviewed and approved expense reimbursements Established a more efficient record keeping system for compliance materials Coordinated and maintained department project plan for quarterly review
Liaison between transfer agent and broker dealer Established new Products/Funds with transfer agent Responsible for all shareholder mailings and operations, including annual proxy
Sales: Handling inbound and outbound calls to/from travelers in the United States, Australia and Europe; selling travel insurance, concierge, and transportation services to guests; developed sales campaigns; increased sales December 2012-February 2013 by 65% from previous year Customer Service: Handling special requests; assist guests before, during and after their trip to Paris; perform triage when a guest was unhappy Operations: Working with French property owners and managing their calendars via Salesforce; working with travel vendors in the United States and France; managing property listings on HomeAway, VRBO, Jetsetter, Flipkey, TripAdvisor and VacationRentals.com; ongoing development of Salesforce to help sales team manage travelers and properties with ease; processing payments via Vacation Rental Payments; create and develop Docusign templates to work within Salesforce; update and manage property listings on company website using Site.com
Sales: Sell memberships to existing and new clients; promote monthly specials market the brand and products; provide knowledge of the workout routine and benefits Hospitality: Greet all clients; develop relationships with clients; make sure studio is clean and organized Operations: Direct phone call; make appointments; take payment for merchandise and memberships using MindBody software
Management: Delegated duties to event staff; coordinated event schedule with kitchen and auxiliary staff; developed training manual for new university student employees Customer Service: Provided professional service to all clients and guests; responded to requests in a timely fashion; problem solving when issues occurred before, during or after events among kitchen, staff and guests