Christian W.

Helping Deliver Service Excellence

Greensboro, North Carolina, United States

About

Former Agriscience Educator and U.S. Secret Service Agent with a knack for problem solving and innovative technical development.

Experience

  • Chief Operating Officer at First Bank (FBNC)
    May 2024 - Present · 2 yrs 3 mos

    Focused on setting the standard for a great banking experience in the Carolinas and beyond.

  • Fiserv (5 yrs 8 mos)
    • SVP- Head of North America Credit, Fraud & Risk
      May 2021 - May 2024 · 3 yrs 1 mo

      Manage credit, fraud and risk functions across merchant acquiring, issuing or account processing business lines for Fiserv owned risk portfolios. Includes oversight of operational teams, product development, risk commercialization, model deployment, investigative response and new account acquisition strategy.

    • Global Head of Fraud & Risk Monitoring
      Oct 2018 - May 2021 · 2 yrs 8 mos

      Lead Global Fraud & Risk Monitoring functions including acquiring risk monitoring, open loop payment card fraud, decision science, risk analytics, technical fraud and cyber investigations, and risk technology strategy.

  • Member Board Of Directors at Allegacy Federal Credit Union
    Jul 2019 - Jul 2023 · 4 yrs 1 mo

    Proud member of the Board of Directors for Allegacy Federal Credit Union helping to provide great financial and wellness solutions for 151,000 members.

  • VP- Global Cyber Investigations & Fraud Prevention at First Data Corporation
    Apr 2014 - Oct 2018 · 4 yrs 7 mos

    Manage the Cyber Investigations team and direct incident response and fraud prevention efforts across the global enterprise.

  • Special Agent at U.S. Secret Service
    Feb 2008 - Mar 2014 · 6 yrs 2 mos

    Served as team lead for the New York Field Office Electronic Crimes Task Force. Conducted protective operations and complex transnational criminal investigations related to network intrusions and data breaches.