Greater Toronto Area, Canada
After 12 years of IT recruitment, I found my passion in Agile Delivery. It is my belief that the best way to empower a team is by providing them the opportunity to collaborate together with the business in a non-siloed environment. It is important that a team is able to speak directly to the client and coordinate accordingly to execute. Most importantly, the team should be comfortable with one another and grow together as they work together towards a common goal.
Improved delivery predictability and sprint reliability across Retail and Payment Processing teams through retrospectives, quarterly health check surveys, and continuous improvement initiatives, enabling data-informed experiments grounded in team feedback. Identified and challenged systemic waste in architecture and design processes, uncovering an estimated ~3 months of lost delivery time across a multi-year roadmap, and partnered with technology leadership to improve efficiency and accelerate delivery. Acted as a trusted partner to Product, Technology, and Design leadership (Director level) to strengthen intake, prioritization, and delivery alignment across teams. Introduced and validated alternative delivery approaches, including Kanban and Scrumban, through proof-of-concept experimentation aligned to team context and work type. Contributed delivery best practices and learning content adopted by multiple Agile families through the Scrum Master Community of Practice. Supported multiple front-end and back-end Agile delivery teams across Retail (Moneris Go Retail / Shopping Cart) and Payment Processing (Gateway Unified API, Terminal and Transit Gateway, Mobile POS). Served as Scrum Master for teams operating in two-week sprints, facilitating and evolving Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Sprint Retrospectives. Leveraged Scrum metrics (Planned vs Done, Done from Committed, churn, velocity variance, defect rate) and Agile flow metrics (burndown, cumulative flow diagrams, lead time, cycle time) to identify bottlenecks and guide continuous improvement. Collaborated with Product Owners, UX/UI Designers, and Technical Leads to improve visibility, readiness, and team effectiveness. Fostered psychological safety through bottom-up communication, encouraged teams to challenge ways of working, and supported quarterly planning and OKR alignment to connect delivery with business outcomes.
Enabled Agile delivery across enterprise initiatives by consulting on Agile operating models, identifying anti-patterns, and coaching teams toward sustainable, outcome-focused ways of working. Transitioned teams from Scrum to Scrumban based on work type and flow needs, improving responsiveness and predictability. Influenced Agile maturity beyond team level through enterprise training, knowledge-sharing forums, and mentoring in-house Scrum Masters. Supported delivery in regulated environments, achieving measurable efficiency gains and improved outcomes. Member of CIBC’s Agile Centre of Enablement, supporting Business Agility transformation through coaching, consulting, and training. Facilitated Scrum, Scrumban, and Kanban ceremonies, partnered with teams to experiment with new ways of working, and fostered psychological safety to support change adoption. Co-organized Monthly Agile Meetups, delivered internal training, and mentored Scrum Masters. Leveraged retrospective techniques and sprint/flow metrics to surface insights and drive continuous improvement. Project highlights include: Supported a high-profile InfoSec delivery initiative with multiple stakeholders and evolving requirements, delivering ~4,500 hours of annual effort savings (~2 FTEs). Coordinated within a hybrid Agile/Waterfall model, established UAT defect processes adopted as enterprise reference patterns, and enabled adoption of Zephyr (Jira) through training. Used Mural to map delivery workflows and guided transition from absolute to relative estimation to improve predictability. Coached a ServiceNow Development team transitioning from on-site to remote delivery during COVID-19. Supported multiple Product Owners, updated team agreements for remote-first collaboration, removed sprint impediments, and provided ongoing Agile coaching. Transitioned the team from Scrum to Scrumban to align with classes of service and frequent release cycles while maintaining adaptability to changing priorities.
Supported a Technology Delivery Team for 9 months under the tutelage of a Scrum Master. Conducting ceremonies and collaborating with the development team and business to deliver.
I acted as a recruitment expert assigned to various technology portfolios across the enterprise. I supported technology portfolios with headcounts between 100-1,000 technology and business professionals including: - Process Engineering - Corporate Centre Technologies - Enterprise Programs and Delivery Excellence - Personal Banking Product Technology - Commercial Banking Payments Technology - Wealth Management Responsibilities include: - Working in partnership with hiring managers to develop an understanding of the role to be hired, ideal candidate and recruitment strategy. Working in tandem with the hiring manager, we would calibrate our search to find the ideal candidate, providing and receiving feedback so we can specifically target a candidate. - Conducted telephone and in-person interviews with candidates to assess for fit to organization and to the team. - Coordinated with my portfolio and Talent Acquisition team on numerous hiring initiatives including targeted sourcing of Persons with Disabilities (PwD) and Indigenous People (IP). - Process Improvement - Suggesting and providing on feedback on proposed process changes for continuous improvement of the CIBC recruitment lifecycle. - Key focus in Agile by supporting the Agile Centre of Excellence in their hiring, co-leading CIBC's attendance in the 2019 Toronto Agile Conference. - Conducted a process review, coordinating with team members to identify waste within existing CIBC recruitment process for future optimization. 2019 Q3 Team Achiever Winner - Women in Technology Networking Event 2020 Q1 Team Achiever Nominee - Toronto Agile Conference 2019 2020 Q3 Team Achiever Winner - Talent Acquisition/Talent Development RCS Support Team
As a recruiter, I have tailored my skills to deliver skilled consultants quickly and efficiently. Through experience, I can quickly analyze requirements and begin my search for candidates while ensuring honesty, transparency and open communications with all interested job applicants. As a team member, I have an open door policy. My teammates knows that they can ask me any question regardless of difficulty, I'm more than happy to help my team find an answer and share in their success. As an account manager, I correspond with clients to help provide the best resources for their projects. Understanding my client's business processes is critical to my success in providing the best solution. With a focus in public sector organizations, I analyze RFPs/RFQs/RFIs to determine if they align with the qualifications of Millennium Consulting. I have taken lead or supporting roles in the preparation and submission of these documents to positive client feedback.