Washington DC-Baltimore Area
Currently, I am a Director of ServiceNow Education at Cognizant. I have been an AI Positivist, with experience with aPaas, Servicenow, and even some Cyber Security in RHEL, Trusted Thin Client. Formerly, I worked as a Workflow Partner Business Manager at ServiceNow, contributed to partner success by completing one of the highest numbers of Validated Partner Success Reviews during critical months. Supported organizational goals by fostering strong relationships with partners, proactively addressing challenges, and preventing escalations in Q2 of 2025. Proficient in ITSM, product line achievement, and collaborative partner enablement, adding value to global IT operations. In conjunction, I have almost 10 years as a Principal Technical Trainer in all things ServiceNow and certified to teach, consult, and deliver for HRSD, CSM, PA, FSM, Now Assist, Virtual Agent, ITSM and more In my earlier years, I was a government Lead Training Manager to the Department of State with over 15 years as a deployable training teams with global experience delivering training to over 45 different consulates and embassies. Had a diplomatic passport and Secret Clearance (which expired in 2017 but is eligible for reinstatement. Also graduated with a certificate degree from the CIO Federal Council aka CIO University. In addition, I have over 20+ years of leadership experience in the nonprofit sector as Executive Director of several volunteer non-profits (and started many of them including Kollaboration DC, Sejong Society of DC, National Association of Asian American Professional DC Chapter, DC Shorts, DC Asian Pacific American Film, and KATCH to name a few) driving organizational revitalization and rebranding efforts. Passionate about empowering creative artists and amplifying voices within film/entertainment/media/events arena. A dedicated professional committed to fostering collaboration, community engagement, and impactful storytelling through innovative platforms. And lastly, I am an events Imagineer with decades of logistical and execution skills for events, concerts, festivals, conferences and the like (with attendee audiences of up to 80K+ for multi-day events) and have successfully gotten DAU and MAU numbers and KPIs to help promote and market a cornucopia of products, messages, and organizational missions. My resume and LinkedIn profile does not do a fair job of conveying all my various skill sets. Interview me to find out more I am the ultimate "Swiss Army" tool to handle multiple domains in IT, Event management, Non-Profits, Film, TV and more.
Director of ServiceNow Education Leader at Cognizant
Accomplished one of the highest number of Validated Partner Success Reviews for the Months of May and June for ServiceNow Partners for their Product Line Achievements. Took personal initiative to make outreach strides to partners at K25 regardless of limitations and ensured there were no escalations with partners during my last quarter of employment Q2 of 2025.
New promotion to Principal Technical Trainer starting March 1, 2020 and ended role on May 31, 2024 - Moving to Partner Enablement, specifically Partner Success Workflows Global ITSM
I served as Co-Chair of DEI Belonging Group of Asian Pacific Islander (API) at ServiceNow for two years. Currently in an advisory role.
As former president of DC APA Film and its annual film festival over 10 years ago, I have been asked to come back as their new Executive Director. The new mission to revitalize and re-brand DC Asian Pacific American Film as a beacon of awareness for the Asian American diaspora and all of its creatives. I want to showcase more than just the filmmakers and films. To provide a platform for all the creative artists that want a channel to showcase their ideas and stories. DC APA Film has had a warm spot in my heart for being more than just a film festival or a screening house for Asian and Asian American films. It needs to be a member of the APA community to help provide inspiration and support for all those imagination creations. I look forward to the upcoming year, as we focus on branding and positioning DC APA Film to be a central hub for filmmakers, films, and all the other creative artists that want to display themselves here in the DC Metro area.
My alter ego. I write, direct and produce short films, music videos, documentaries, commercial video, and more.