Greater Philadelphia
Manager of local, national, and international resources developing Business Intelligence and Analytics solutions for the software development organization. Specialties: • Data Warehousing • SQL Server • SSRS • SSIS • Tableau • Data Visualization • Internal and External Customer Support • Technical Troubleshooting • Agile Software Development Methodology • Customer Service • Clinical Systems Integration • Software Implementation Project Management • Health Level 7 (HL7) Interoperability • Beta Software Implementation
- Manage a global team of Business Intelligence Developers, Analysts, and Software Engineers creating Reporting, Analytics, and Predictive Analytics - Interface with software development executives to create requirements for new and updated reporting requests. - Database Admin for two enterprise level SQL Server (2012 and 2016) data warehouses integrating nearly 30 data sources from throughout the company - Develop Extract, Transform, and Load (ETL) processing utilizing SQL Server Integration Services and T-SQL - Reporting and Analytics developer utilizing SQL Server Reporting Services, MS Excel, and Tableau - Utilize Agile Development methodology for updated and net new reporting requests to ensure proper prioritization of workload and maximize team output
- Management, triage and resolution of incoming software defect issues related to the Soarian Clinicals Hospital Enterprise platform. - Monitor issue queues, prioritize and analyze open issues and ensure development teams provide timely quality fixes for issues. - Primary 3rd Level Support Analyst for Beta implementation projects in 2012 - 2014, driving beta site priorities with development teams ensuring on time Beta deliveries and live events. - Product Manager for Soarian Clinicals Hotfix and Safety Complaint tracking tool directing multiple high quality and on time releases of this mission critical tool focused on automating manual processes related to creation and release of hotfix packages. - Drive supportability, availability and Service Pack quality initiatives with the goal of reducing customer unplanned downtime and improving the customer experience when implementing service packs and hotfixes. - Designed, created and maintain an advanced Data Warehouse used for tracking customer system usage. software failures, potential areas for performance improvement, etc. Develop and enhance data analysis tools using the warehouse to pro-actively monitor customer software systems and provide guidance for development, support and services resources. - Developed Extract Transform and Load (ETL) processing for data warehouse utilizing SQL Server Integration Services (SSIS) eliminating manual load scripts and enhancing data load performance. - Participate in multiple development initiatives including Technical S2 and Release White Board Sessions providing guidance related to Supportability, Availability and Customer Perspective ensuring these principles are properly prioritized during software development. - Developed and maintain pro-active automated monitoring processes and tools for customer critical issues minimize delays in manual communication and directly drive reduced cycle time for critical issues ensuring customer live dates are on schedule.
ClickEquations (www.clickequations.com) is a commercial web based application enabling online advertising agencies to effectively manage paid search campaigns executing on various search engines (e.g. Google, Yahoo, MSN). Since ClickEquations is a start up company all processes and procedures were developed from scratch. • Support all aspects of the ClickEquations software product suite. • Responsible for all aspects of customer service and technical support including receipt of incoming software issues/defects through to resolution, new client provisioning, process creation, and documentation. • Prioritize and triage all incoming technical and software issues from internal and external customers using log4j, SQL and custom logging tools. • Support and troubleshoot implementation of custom Javascript tags on client websites. • Manage creation, testing and deployment of software defect resolution packages to the ClickEquations Production environment in an Agile software development environment. • Create, document, implement and manage a process for provisioning new clients on the ClickEquations platform. Continually revise the process to ensure quality repeatable results with reductions in turnaround time. • Manage customer defect reports, ongoing tasks, account details, creation of individual/mass emails, etc. using SalesForce CRM and ExactTarget communication platforms. • Implemented online issue reporting from the ClickEquations Help page directly into SalesForce “Cases”, which eliminates the need for clients to switch out of the ClickEquations platform to report questions/problems. • Create end user documentation including online user manuals and training videos using Camtasia Studio. • Develop processes and procedures used by ClickEquations customer service personnel managing clients from contract signing through long-term support/maintenance.
Siemens Medical Solutions (www.medical.siemens.com) is a leading provider of Healthcare information technology solutions. The Soarian Clinicals product line is an integrated enterprise health care system utilized by major hospitals for clinical healthcare functions. Soarian Clinicals includes the flagship enterprise platform and applications for ancillary departments including Oncology, Cardiology, and Scheduling. Technical Program Manager – Soarian Clinicals •Managed daily activities of development application support programmers. Development Support consisted of a global staff with 50+ developers across 4 countries. •Managed creation of Service Pack software for Soarian Clinicals Hospital Enterprise software. •Prioritized software fixes to ensure clients received timely resolution of their highest priority issues. •Coordinated daily activities of development support programmers (including offshore resources) managing time between production customer support issues and development software fixes to be included in service pack deployment. •Managed Service Pack development timelines including triage of outstanding defects and development defect fixes. •Coordinated with Quality Assurance Manager to ensure Service Pack software met or exceeded quality goals prior to deployment to production customers.
•Management, triage and resolution of all incoming software defect issues related to the Soarian Clinicals Hospital Enterprise platform. Monitored issue queues, prioritized and analyzed open issues and provided timely quality fixes for issues. •Developed processes to standardize development, packaging, deployment and tracking of Hotfix patches. •Created and maintained WIKI utilized for communication of all technical support related status items, which became the one stop shop for all internal stakeholders. The WIKI is used for management and tracking of software hotfixes as well customer issue status, programmer availability and technical support policies and procedures. •Specialized in dealing with Integration and Performance issues. •Deployed “Hotfix” software patches at Production client sites to resolve critical client needs in order to minimize potential impacts to patient safety.