Fresno, Texas, United States
Supervised fast-paced restaurant operations, ensuring consistent service quality and food safety. Trained and coached new team members, improving employee performance and customer satisfaction. Managed scheduling, shift coverage, and team assignments to optimize efficiency. Oversaw drive-thru and counter service operations, maintaining speed and accuracy under pressure.
Delivered outstanding customer service by resolving inquiries, processing returns, and assisting with purchases. Handled cash, refunds, and store credits with accuracy and accountability using H-E-B systems. Supported daily operations through restocking and maintaining store organization. Collaborated with team members to meet sales and operational performance goals.
Directed stockroom operations, ensuring accurate inventory management, merchandise tagging, and organized product flow. Led shipment processing and floor replenishment, improving product availability and team efficiency. Supervised front-end operations, including POS troubleshooting and customer service management. Trained and mentored new employees, enhancing workplace productivity and compliance with safety standards.