Singapore, Singapore
I love solving problems. The excitement and insights that come with new challenges and the satisfaction that finding a path forward brings. Being the manager for a Customer Facing Engineering team allows me to delve into customer software and hardware challenges and solve them with my talented team. Creating value. Every day. With more than 15 years of extensive experience building and leading software teams serving customers in the productivity products industry, I’ve learned to navigate the complexities and demands of users to make informed decisions that benefit the organization. I know the importance of remaining calm when faced with adversity, providing stability and inspiring confidence in a challenging environment. My communication with customers is clear, authentic and truthful. My decisions are made based on data with consideration to potential risks and impact. Always putting the customer at the center and pushed by their demands, I excel at execution within given constraints. Prioritization is key. Deciding what to work on and what not to work on is critical. My choices have direct impact to business revenue and customer satisfaction. My career has presented me with opportunities to work closely with senior management driving critical performance metrics, supporting key account relations and mapping out long-term strategic directions. I am a resourceful and tactical leader who thrives in a dynamic environment where quality, innovation, speed of decision-making and seamless execution are critical to success. I continuously work to identify risks, opportunities, improvements to productivity and ways to reduce cost points. I invest time and effort into the growth and well-being of my team. I do my utmost to foster a positive, inclusive team environment, helping people acknowledge the potential within themselves that motivates the team members to stretch their goals and perform their best. Removing barriers, acquiring and applying new learnings. Striking a balance, knowing when to hold back, not to overly stress and exhaust the team is a necessity. Helping the team win and celebrate those wins gives me the greatest joy. Time outside of work mostly revolves around family activities. Should I get a bit of time to myself, I’d prefer to spend it outdoors, near the sea or in one of our nature parks. I enjoy meeting new people and hearing new perspectives. I can be contacted at [email protected]
Overview Managing Honeywell’s Customer Facing Engineering (CFE) team of software developers, testers, and reliability engineers for industrial automation products. Directly reporting to the Regional Engineering Director with matrix reporting to the Global Director of Engineering. Main responsibilities include resolving customer-reported issues, leading projects that implement customer-requested features, and delivering new, complete products in collaboration with cross-functional teams and partners. Key Responsibilities • Managing internal and external customer relations, aligning requirements, expectations and timelines. • Prioritize work items, weighing customer needs with business objectives. • Managing the printer CFE budget. • Drive and manage reliability activities, planning, execution and reporting. • Ensure the team possesses the relevant skillset to carry out assignments, identify gaps and execute plans to fill those gaps. • Owning Honeywell printer’s software release contents and schedule. Key Achievements: • Led the implementation of a SCRUM methodology software development process for the Customer Facing Engineering (CFE) team, achieving bi-weekly delivery of production-quality software globally, which significantly improved software stability, quality, and security, while reducing customer turnaround time. • Fostered Innovation and Intellectual Property Development through leading ideation sessions, enhancing the company’s intellectual property portfolio and fostering a culture of innovation. • Fronted a key initiative to automate reliability testing, reducing cycle time and operational costs by 90%, which streamlined efficiency, enhanced test consistency, and mitigated the limitations of manual testing methods. • Directed firmware development for printer redesign projects to compensate for supply chain challenges, contributing to an 18% year-over-year revenue growth in Printers for 2022.
Overview Managing Honeywell’s Customer Facing Engineering team of software, mechanical and test engineers for printer products with the responsibility to fulfill customer requirements while adhering to business objectives and deliver value. Key Responsibilities • Managing customer relations, internal and external, aligning requirements, expectations and timelines. • Prioritize work items, weighing customer needs with business objectives. • Managing the customer facing engineering budget for expense, labor and capital. • Work with suppliers to plan, design, qualify and deliver hardware solutions. • Set, track and drive the team’s key performance indicators. • Support agency safety and compliance certifications and carry out value and component engineering activities. • Ensure the software meets Honeywell’s criteria for intellectual property, open-source usage and Cyber Security. • Provide weekly updates to executive management on top account status and key metrics to drive decisions. • Work with regional and global management to outline long term strategic planning. Key Achievements/Projects • Formed a new team dedicated to Customer Facing Engineering (CFE), reducing resource conflicts between new product development and customer support. This initiative improved planning, delivery accuracy, and customer satisfaction. • Reduced the customer work item backlog by 30% at the end of 2021 with the newly established team, surpassing the set annual target and enhancing overall customer service efficiency. • Enhanced the internal automated software quality assurance system, doubling the ratio of automated tests versus manual testing, significantly improving productivity, accuracy, and reducing the release cycle time. • Actively contributed to mapping the roadmap for new software and hardware products. Participated in annual strategic planning sessions with executive management, ensuring alignment with organizational goals and strategic direction.
Overview Delivery Leader for Intermec’s/Honeywell’s printer products, leading cross-functional teams in complex, dynamic environments with frequently changing priorities. Responsibilities include process improvements, optimizing team performance, and delivering high-quality solutions that enhance customer satisfaction and align with business objectives. Key Responsibilities • Plan and scheduling the delivery process, which includes defining the project scope, milestones and delivery date. • Managing budget and resources of each delivery and the overall portfolio, including allocating tasks to team members. • Lead a team of developers, compliance, quality, project managers and supporting functions to carry out the work products and projects. • Align with functional managers within the organization to ensure the projects have the resources and skillsets needed to complete on time and with required quality. • Identifying and managing risks to each delivery, including creating contingency plans to mitigate potential issues. • Communication with stakeholders to ensure everyone is informed about the progress of each delivery and that expectations are met, making adjustment as needed to keep the delivery on track. Key Achievements: • Established the Engineering Work Request process for CFE post-Honeywell's acquisition of Intermec. This process leads bug tracking reporting and status reporting to executive management. It was adopted across multiple lines of business, ensuring a uniform and consistent customer experience. • Streamlined workload post-merger with Datamax, reducing the customer issue backlog by 75% within 12 months. Achieved this by systematically categorizing, prioritizing, and resolving issues, significantly enhancing customer satisfaction and building trust. • Set up and managed KPI dashboards using Salesforce, providing executive management with accurate and timely data insights. These dashboards facilitated informed strategic investment decisions.
Overview Software Engineering Manager, located in Singapore, with the responsibility to lead software development for thermal label printer models including customer support for the global market. Key Responsibilities • Recruit software engineers needed to establish a new software engineering team in Singapore as part of relocating the research and development department from Sweden. • Plan, design and oversee projects. Manage the software development life cycle for thermal label printers. • Work with the regional director and executive management on strategic planning. • Collaborate with product owners to deliver the expected end product. • Coordinate deliveries with other functional departments electrical, test, mechanical and compliance. Identify, manage and mitigate risks. • Schedule software releases aligned with hardware milestones and ensure a regular cadence of releases to customers. • Set, track and drive success metrics for the team. Conduct performance appraisals. • Develop and manage the software engineering budget. • Manage resource allocation ensuring the required resource and skillset needs to carry out projects successfully are met. Identify gaps in proficiency. Work to close those gaps. Key Achievements/Projects • Established a software development team in Singapore, tasked with full-scale product development duties for printer product development, showcasing growth and innovation capabilities. • Designed and implemented a powerful and versatile firmware platform using a common application layer and interface that could be leveraged across different hardware, a platform design still in use, demonstrating its long-term value and adaptability. • Accelerated product development by establishing a working model based on the new firmware architecture, enabling engagement with Original Design Manufacturers (ODMs) and accelerating product development, allowing multiple projects to run in parallel, enhancing overall efficiency.
Overview Software engineer at the research and development site in Gothenburg, Sweden, developing firmware in C and C++ for Intermec’s industrial thermal label printers. Key Responsibilities • Develop firmware for industrial thermal label printers. • Produce functional software and design specifications. • Integrate software components into a complete and functional system. • Troubleshoot, debug and upgrade existing code. • Develop software verification plans and quality assurance procedures. • Deliver software through an established software release procedure. • Deploy programs for user feedback. Key Achievements/Projects • Implemented Radio Frequency Identification (RFID) support in thermal transfer printers through advanced coding techniques and the development of concurrent applications, enhancing the product's functionality and market competitiveness. • Managed the complete firmware release process for all Intermec printer models, including packaging and communication.