Monheim, North Rhine-Westphalia, Germany
I’m the Founder and CEO of Verged, a consultancy helping CX leaders use AI to transform customer engagement in complex industries - with outcomes that are not just efficient, but ethical, measurable, and human-centered. With 20+ years of experience in digital transformation across Europe, the US, and APAC, I’ve seen the hype cycles. But this time is different: AI isn’t just another tool - it’s redefining how businesses connect with people. It offers unprecedented scale and personalization, but also raises real questions about trust, governance, and purpose. At Verged, we help organizations move from experimentation to impact by: • Crafting AI-driven customer strategies tailored to CX, service, and sales • Designing customer journeys enhanced by personalization & automation • Implementing AI responsibly in regulated environments like insurance, telco, and utilities • Embedding AI governance with our 4× OPEN model: ethical, scalable, future-proof • Coaching teams to adopt AI tools without losing the human touch Whether you’re just starting to explore AI or scaling pilots into full-service transformation, we bring a unique mix of strategic clarity, ethical design, and delivery experience. 👉 If you’re looking for a thought partner who understands both the power and the responsibility of AI in CX - let’s connect.
At Verged, we believe customer experience is undergoing a fundamental shift. AI is no longer a distant promise—it’s here, and it’s changing how brands connect, serve, and grow. I founded Verged to help organizations navigate this transformation with clarity, speed, and purpose. We work at the intersection of customer engagement, AI-driven design, and operational execution—helping clients turn ambition into scalable action. Our approach is hands-on, collaborative, and grounded in real-world outcomes. We partner with teams ready to reimagine their customer experience—from optimizing today’s journeys to enabling entirely new business models. For me, this isn’t just a business—it’s a return to what energizes me most: building with intent, moving fast, and solving meaningful challenges alongside bold, curious teams. If you're shaping the future of customer engagement, let’s connect.
Geo Leadership for D-A-CH & Nordics region, Lead Digital Customer Experience for Consulting & Architecture practice.
Pre-Sales and Sales Support, Leadership of Project Delivery in D-A-CH region for the ECS vertical (Energy, Utilities, Communication and Services)