Cincinnati, Ohio, United States
Successful operations leader with a keen eye for operational excellence. I love coaching others and being coached as well. Very passionate and enthusiastic. Always looking to get better everyday and impact my team in a positive manner.
- Lead and manage team operationally. - Led team to 3rd best SCLC (Service Call Life Cycle) score in the whole company. - Lead team’s push for operational excellence and ensure we meet our daily goals. - Lead 1 on 1 meetings with team members.
- Lead and manage team of new AEs and an OC. - Exceeded Luxottica’s margin goal of 32% (34% Q4 33% YTD) - Personally trained 2 MBDs. - Led AE meetings to discuss progress and areas of improvement.
- Trained and mentored 6 AEs during the start of the Foundation AE program. - Exceeded Luxottica’s margin goal of 30% (35.6% FY2024) - Chosen by OMs to sit in on new hire interviews. - Coached my AEs in training and gave valuable feedback on how to improve operationally. - Led open inventory meetings to discuss all our open work orders.
- Prospecting, developing, and leveraging relationships with local youth sports organizations, schools, and coaches. Sell camp registrations to campers’ parents, youth sports organizations, and schools. - Individually sold $539,172 worth of camp registrations in less than one year. - Hit the ground running as took over large portfolio right in the heart of sales season. - Top athlete camps included Justin Turner, Tyler Lockett, Anthony Rizzo, Trae Young, Sam Darnold.
- Game day ticket sales department at Nippert Stadium for the MLS Team FC Cincinnati. - Strong contributor to FC Cincinnati shattering the USL all time season attendance record.
- Ticket coordinator intern for new MLS team FC Cincinnati. - Helped lead various projects, including the initiation and management of the first ever First Impressions team, community nights at home games, and the 5k race event. - Met with various businesses and contacts to sell season and multi-game tickets.
- Full time associate. Finished 1st place for Beechmont store coupon book contest selling $10,165.