Prague, Czechia
I am native German with over ten years' experience working in specialised customer service roles in both IT and Logistics. Specific experience has seen me dealing with technical issues, corresponding in both German and English, and dealing with problems head-on. I am an analytical person with both interpersonal and communication skills. I am looking to develop my skill-set further and invest my current capabilities at a reputable organisation.
- investigating technical issues and settings directly on customers environment - counseling and communicating with customers via e-mail and phone - updating their purchased products and care about the functionality - working with a incident management system - as required finding solutions with other responsible teams like development, sales etc.
- Responding to customer technical needs through a range of correspondence in both German and English - Dealing with a high volume of cases; working under pressure - Escalating issues to other concerning departments
- Delivery service between Prague and Great Britain
- Corresponding with client queries and needs - Liaising between the customer and other departments to ensure the delivery of their products are efficiently met - Processing and managing a high volume of orders
- Providing customer service and administrating orders - Dealing with sales data