Berlin, Wisconsin, United States
Network/Technical Support Specialist with 21 years experience (6 years since obtaining two additional degrees) is seeking IT Support position – Desktop Support or Network Administrator. An Associate of Applied Science Network Specialist & Technical Support Specialist with extensive knowledge of computer systems, network security, hardware analysis and testing, software installation and System Administration.
• Provided support of IT System, computer networks, printers & telephone systems for hotel • Installed Oracle Simphony; Used ServiceNow ticketing system to track IT Requests & incidents • Provided Level 1 & Level 2 Office 365 Support - analyzing and providing in-depth troubleshooting for end-user issues related to Windows, Microsoft Office, web browsers, VPN and more • Responded to internal & external customer requests via phone, email, instant messaging and work tickets regarding account access and security • Resolved escalated complex access and security issues possesses understanding of back end infrastructure and using the ability to resolve complex problems • Handled Property Management Systems (Point of Sale, Telephone, Software Vendors) • Ensured and updated policies and procedures for Payment Card Industry compliance • Analyzed and resolved hardware and software issues at desktop and network levels
• Managed and scheduled 15 technical volunteer operators • Provided back up and assistance for the media support team • Operated lead camera using ProPresenter software for live streaming • Provide Audio/Visual Support and Business Technology Support in a back-up role
• Deployed, configured, tested, maintained and trouble shooted end user Windows and macOS • Responded to internal/external customer requests via phone, email, messaging and work tickets • Installed Windows 10, Server 2016, Office 2016 Suite and Google G Suite • Upgraded Point of Sale System RAM, operating system, client software
• Updated Server 2012, Server 2008, and Server 2003 • Created image and deployed 30 workstations and 32 notebooks with Acronis • Responded to internal/external customer requests via phone, email, messaging and work tickets • Gathered requirements for desktop applications, worked with customers and staff on software needs, and installed software manually as needed
• Provided Help-desk support large Federal Agency (i.e. verified data, completed official badges) • Responded to internal/external customer requests via phone, email, messaging and work tickets • Installed software and firmware updates on high tech government printers • Logged requests and resolutions from internal and external customers