Nigeria
Experienced Reservation and Ticketing Manager with more than 15 years' of achievement in assisting clients fulfil their domestic and international travel needs. Strategically lead, create, optimise, and monitor adherence to corporate travel policies. Expertly supports leadership teams of the business unit to serve as key stakeholder support. Displays extensive knowledge about various travel destinations and proficiency in the latest travel coordination and booking software. Adept at defining the business direction, negotiating and reducing cost, training travel personnel and optimising business opportunities. Maintains positive relationships with vendors of various travel agencies, logistics, hotels, securities and airlines. Known for communicating clearly with the company management to develop strategy to stay ahead of local issues and future trends. Notable Companies - EgyptAir, Danske Travels Group, Star Travel, Wakanow. com Ltd etc.
• Accurately makes booking arrangements for clients in person on the phone and online and works diligently to resolve booking and scheduling issues. • Ensures that all booking procedures followed industry standards and checks passenger manifests to confirm client bookings. • Provides customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. • Contacts customers or travel agents to advise them of travel conveyance changes or to confirm reservations. • Examines passenger documentation to determine destinations and to assign boarding passes. • Plan routes, itineraries, accommodation details, fares, and fees using schedules and rate books.
• Processed the booking of domestic and regional flights for clients travelling for meetings, site inspections and visits. • Provided outstanding first impression through professional presentation of information to potential guests concerning rates, availability of courses, description of facilities and services and information about area attractions. • Coordinated all domestic and international travels; built and enhanced excellent working relationships with various embassies for issuance of visas for clients going for meetings and vacations in Africa and other parts of the world. • Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries. • Determined whether space is available on travel dates requested by customers, assigning ordered spaces when available.
• Effectively built robust customer relationships with new and existing customers and maintained customer databases. • Worked well to achieve targets and ensured that all queues and updates were regularly checked. • Informed clients of essential travel information (travel times, transportation connections, and medical requirements). • Examined passenger documentation to determine destinations and assign boarding passes. • Addressed passengers' concerns about delayed and cancelled flights and resolved the issue through re-routing and rescheduling flights. • Promptly attended to clients' enquiries and questions; provided prompt and accurate feedback to all requests.
• Prepared air ticket and hotel reservations; attended to clients' queries professionally. • Accurately obtained and evaluated all relevant information to handle product and service inquiries • Effectively built robust customer relationships with new and existing customers and maintained customer databases. • Dealt directly with customers either by telephone, electronically or face to face. • Provided customer support for clients based on organisation procedures.