United Arab Emirates
I am a versatile, ambitious, motivated, and multi-skilled automobile service expert with an exemplary career spanning over 15 years with recognizable organizations. I have scripted success in a wide gamut of domains to include automotive Service and Bodyshop management, diagnosis and troubleshooting of engines and sub-systems, workshop administration, team leadership, client service, and marketing. I have exhibited a steady growth in my career by leveraging strong competence across multiple technologies, processes, and systems that led to organizational growth and profitability. My core competence lies in the following: Automotive Management KPI's Technical Fault Diagnosis and Repair Workshop Administration Workplace Safety Standards Customer Relationship Management Team Leadership Marketing & Public Relations
Certified BMW Workshop Manager
I am entrusted with the administration of the bodyshop department of the organization. I hold full responsibility and accountability for rendering best-in-class car bodywork service: replacement of spares and body elements, elimination of distortions, welding, anticorrosion treatment, scratch removal, painting, noise and vibration isolation, and assembly-disassembly. I hold all bottom-line management responsibilities, including planning, scheduling, team management, operations, and safety for the department. I have made the following contributions which has endorsed organizational growth and stability: ♦ Managed efforts of expert engineers and technicians ♦ Trained and mentored team members on the company’s policies, regulations, and guidelines ♦ Established strong customer connects ♦ Managed housekeeping by maintaining a clean and safe workplace ♦ Orchestrated execution of marketing events in coordination with team members ♦ Corroborated operational efficiency ♦ Formulated and implemented strategies to achieve the repair targets consistently
I have demonstrated exemplary performance as Porsche Bronze Technician and was promoted to a higher rank within a short time frame of two years. I have coordinated entire gamut of functions of the workshop: analyzed workload, scheduled and strategized the operations, managed efforts of mechanics, maintained client liaison, communicated with external repair agencies, and prepared price quotations for jobs. Following were my notable contributions: ♦ Diagnosed and repaired windscreens and engines ♦ Prepared job cards for timely completion of repair and maintenance work ♦ Maintained workplace safety ♦ Determined priorities and allocate work within the team ♦ Ensured timely completion of jobs ♦ Assisted in Public Relations events
I have exhibited promptness in roadside assistance and breakdown services, providing motorists with diagnosis, troubleshooting, and towing services. I was involved in successful implementation of the following tasks: ♦Maintained and repaired car engines, gearboxes, and other subsystems efficiently ♦Ensured optimum client satisfaction and their retention in the business ♦Resolved technical glitches of passenger cars promptly and quickly ♦Road-test vehicles when required or refer to the test-technician ♦Facilitated proper functioning of Fuel Injection System ♦Resolved overhauling of electronic components and sensors proficiently to maximize engine efficiency and reduce fuel consumption ♦Accurately diagnosed and fixed mechanical faults