College Station, Texas, United States
I am a dedicated professional in the customer service industry, passionate about delivering excellence and always willing to go the extra mile to ensure success. Results-driven and detail-oriented, I take pride in executing tasks efficiently and effectively. Beyond work, I have a deep love for sports and anything that fuels my adrenaline. The outdoors is my escape, where I find energy and inspiration. Above all, I am incredibly grateful for my soulmate—my best friend, wife, and an amazing mother—who motivates me daily to be the best version of myself. With her unwavering support, we navigate life’s journey together, raising our two beautiful children with love and purpose.
▪ Make personal visits, when necessary to target areas and call on Companies and associations in a specific market or area. ▪ Rework and maintain old account files and solicit new accounts. ▪ Set-up site inspections and follow through in the planning and negotiating process. ▪ Keep in constant contact with Corporate and Association meeting planners. ▪ Maintain a working relationship with departments interacting with convention groups. ▪ Develop new accounts by being inquisitive of current accounts. ▪ Stay abreast of industry trends and make recommendations of changes, which will or may affect operations. ▪ Ensure accurate forecast and recap information. ▪ Set-up and conduct site inspections for entire property. ▪ Perform other related duties as requested by the Director of Sales & Marketing. ▪ Practice safety standards and report unsafe conditions to the Director of Sales & Marketing
•Execution of Sales and Marketing strategies to optimize revenue opportunities. •Responsible for recruitment and developing of employees, train, coach, counsel, conduct monthly meetings, performance, and salary reviews. •Created employee incentive programs, which lead to increase of revenue. •Averaging a 97% or higher guest satisfaction on opinion surveys. •Maintain average of 90% or higher in data collection to assist in promoting the Hotel •Part of planning committee for the renovation of 295 guest rooms. •Ensuring accuracy with daily financials after night audit has processed the day. •Assisted housekeeping/laundry in the absence of the housekeeping manager. •Maintaining and developing of AAA 4 diamond standards and awards.
•Execution of business plans to ensure that forecasted revenue goals are meet, and exceed management expectations. •Responsible for monthly inventory, and monitoring purchase orders. •Responsible for recruitment and developing of employees, train, coach, counsel, conduct monthly meetings, performance, and salary reviews. •Managing property SOP and ensuring that employees are in compliance to the level of service. •Creative ideas in marketing the Outlets to drive revenue with monthly employee incentives. •Responsible for maintaining a professional work environment, staff supervision and administrative support. •Effectively communicate with management, chefs and culinary staff to effectively run six outlets at the same time. •Worked with Executive Chef on nutritional guides, and assenting with staying up to date with market trends.
•Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards •Preserve excellent levels of internal and external customer service •Design exceptional menus, purchase goods and continuously make necessary improvements •Identify customers needs and respond proactively to all of their concerns •Lead F&B team by attracting, recruiting, training and appraising talented personnel •Establish targets, KPI’s, schedules, policies and procedures •Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork •Comply with all health and safety regulations •Report on management regarding sales results and productivity