Middleburg, Florida, United States
Experienced Quality Assurance Professional with a strong background in designing and executing comprehensive testing strategies across highly engineered systems in diverse industries. Skilled in functional, regression, integration, and performance testing to ensure product reliability and excellence. Passionate about driving quality through meticulous validation, defect prevention, and continuous improvement—resulting in measurable impact on product performance and organizational efficiency
• Ensure integrity of system integrations as part of multi-year Enterprise Application transformation project to simplify business and operational processes as well as removing outdated applications. • Accountable for the quality of all Enterprise systems including Workday, Bullhorn, Workato Integrations, and Vendor Management Systems. • Fully engaged in the delivery of projects supporting corporate objectives partnering with cross functional teams including Product Management, Development, Engineering, Project Management, Client Services, Operations, and Production Support. • Responsible for QA processes and procedures regarding test strategy, design, planning and execution, as well as the deplo8thyment and monitoring of changes. • Working knowledge of Workday HR, Payroll, Expenses, Time & Absence, Billing, Compensation, Business Processes, EIB and Reports.
• Development and leadership of a global QA team for a provider of proprietary technology to analyze, identify, price and match a wide variety of materials for insured property claims. Established metrics and reporting to measure individual, team, and project performance. • Accountable for the quality of all IT systems including Mobile, Enterprise, 3rd Party Integrations, Receiving, Product/Materials Management, Finance, and Customer Experience. • Fully engaged in the delivery of projects supporting corporate and departmental objectives partnering with cross functional teams across the entire organization including Product Management, Architecture, Development, Engineering, Production Support, Project Management, Compliance, Client Services, Finance, and Operations. • Standardized QA processes and procedures to ensure consistent and repeatable processes for test planning, execution, monitoring, and reporting. Performed quarterly analysis to ensure proper test prioritization and coverage. • Implemented Test Automation Strategy. increased automated test coverage by 41%, reduced regression test execution by 40% and reduced post release issues by 75%.
• Development and leadership of global QA team for a comprehensive hire-to-retire HR, Payroll and Benefits SaaS provider. • Accountable for the quality of all IT systems including three versions of payroll engines, HR, Benefits, Work Force Management and Talent Acquisition. • Fully engaged in the delivery of projects supporting corporate and departmental objectives partnering with cross functional teams across the entire organization. • Responsible for the governance, coordination, deployment, and monitoring of software changes to production. • Managed and participated in all test activities from requirements decomposition to production deployment and validation, as well as managed multiple test environments for all testing types. • Immediate response to the CARES Act and FFCRA to track employee earnings and employer tax credits pertaining to Covid 19. • Implemented a java payroll engine to replace legacy COBOL version. • Validated new vue.js user interface for entire suite of products, and a java upgrade from java6 to java8.
• Development and leadership of global QA and Production Support teams for a full service, end-to-end provider of Recovery, Market Research and Outsourcing services. • Responsible for the testing and quality of all IT systems including Latitude, Payment Processing, Client ETL interfaces, Call Monitoring, Credit Bureau Reporting, Correspondence, and Inventory Management. • Highly engaged in the delivery of projects supporting corporate and departmental objectives partnering with cross functional teams across the entire organization. • Standardized SDLC processes and procedures from requirements decomposition to production deployment and validation to ensure consistent and repeatable processes. • Developed Operations Support team to monitor and resolve maintenance and production issues • Implementation of optical character recognition and call transcription systems, an internal system to optimize agent performance, and a new online payment system.