Nairobi County, Kenya
I work with entrepreneurs and executives who are juggling a lot and need things to run properly without having to think about them all the time. I help set up systems, organize processes, and keep the day-to-day operations running smoothly, so your business doesn’t depend on you remembering everything. With over 4 years of experience as a Virtual Assistant, I support admin & marketing tasks, and everyday workflows. More importantly, I pay attention to how things are actually done, spot what’s slowing things down, and adjust things so they’re easier to manage long-term. I’m comfortable with tech, quick to learn new tools, and not afraid to dig in and figure things out. I’ve worked with teams in different countries and time zones, so clear communication and flexibility come naturally to me. You won’t need to over-explain or follow up three times. What I really care about is giving you breathing room. Fewer tabs open in your head. Fewer “I’ll do it later” notes. More space to focus on the work that actually needs you. If that sounds like the kind of support you’ve been looking for, let’s connect. I’m always happy to chat and see if we’re a good fit.
➣Streamlining workflows and improving processes ➣Managing communications ➣Overseeing project timelines and task assignments ➣Assisting with recruitment and onboarding ➣Ensuring compliance with company policies and procedures ➣Coordinating team meetings and preparing agendas ➣Implementing automation tools for efficiency ➣Troubleshooting operational issues
➣ Transcribing audio/video files as per client specifications and noting any formatting or notation requests prior to completing the transcription. ➣ Proofreading/editing transcribed files by junior transcribers for any spelling, grammar, or formatting errors, as well as other inconsistencies.
➣ Develop and maintain a deep understanding of Global Language System's products and services. ➣ Identify potential clients and reach out to them via phone, email, or other means. ➣Build and maintain relationships with clients and ensure their needs are being met. ➣ Manage the sales process from beginning to end, including contract negotiation and closing deals. ➣Meet and exceed monthly and quarterly sales targets. ➣ Provide regular reports on sales activities, including lead generation, conversion rates, and revenue growth.
Key Accomplishments & Tasks: ➣ Advising clients on how to identify high quality jobs, with a commitment to optimizing application quality to maximize the likelihood of securing high-quality job offers. ➣ Proactively guiding clients on how to expand their LinkedIn Networks, connecting them with valuable professional opportunities. ➣ Expertly handling clients' email inboxes making sure to respond to crucial communications. ➣ Facilitating effective communication through a dedicated WhatsApp group, ensuring seamless interaction with clients. ➣ Seeking necessary information, guiding clients in responding to emails, LinkedIn connections, and managing interview invites promptly. ➣ Collaborating internally with Career Coaches, Job Documents Experts (JDEs), Online Business Manager (OBM), and fellow Job Search Strategists (JSSes) to optimize client success. ➣ Empowering clients in achieving their career goals by delivering strategic job search support.
➣ General administrative duties including drafting communications, managing emails, customer service, preparing reports, submitting and tracking grant applications and maintaining appropriate filing systems. ➣ Managing Grants databases in GrantStation. ➣ Contribute to the visibility of the organization by managing the organization's social medias through content creation, content scheduling, community management & inbox management. ➣ Promoting African Impact programs. ➣ Supporting African Impact fundraising work.
➣ Achieved 100% on-time submission and 98% accuracy and formatting on all the transcripts I've worked on. ➣Able to differentiate different speakers on complex transcripts. ➣ Typing speed of 60wpm. ➣ Deliver high quality and extensively proofread transcripts while adhering to the style guide.