Chris Wong

๐Ÿš€ Digital Product, Operations & Transformation | Diagnose, fix & scale your digital organisation | Start-up & Enterprise

Melbourne, Victoria, Australia

About

I lead digital transformation and operations across complex organisations, developing operating models, streamlining fragmented systems, aligning siloed functions and optimising delivery for different growth stages. With 18+ years across media, sport and technology in global enterprise, agency and start-up environments, I work at the intersection of People, Products and Process. My focus is simple: Identify friction inhibiting the organisation today > stabilise with immediate quick wins > build systems that scale tomorrow. Iโ€™m particularly effective in product-led and digital businesses where execution, alignment and operational clarity are critical to growth. Open to conversations around digital transformation, operations leadership and scale-focused initiatives.

Experience

  • Digital Operations Director at LeapFrogger
    Oct 2025 - Mar 2026 ยท 6 mos

  • Co-founder | Operations, Product & Growth at maiday.ai
    Jan 2024 - Aug 2025 ยท 1 yr 8 mos

    Empowering vendors and distributors with a 24/7 AI powered operations engine that provides global customer support capability, customer insights and adaptive personalised training modules. Maiday.ai enables clinicians and service support teams to maximise uptime, machine utilisation and deliver gold-standard operations.

  • Digital Product Operations Manager at AFL - Australian Football League
    Feb 2020 - Sep 2023 ยท 3 yrs 8 mos

    Senior Product/Platform leader responsible for optimising Agile Digital Operations and Experience Delivery across AFL's digital portfolio servicing 3.5M weekly active users. Continual improvement of live stream and delivery operations, product, customer and commercial experience whilst managing key cross-functional, vendor and technology relationships.

  • VDROP (Melbourne, Australia)
    • Chief Operating Officer
      May 2019 - Jan 2020 ยท 9 mos

      Focused on the International expansion of VDROP into Europe and product diversification across Automotive, Sports, Corporate and Event based markets.

    • Head of Delivery
      Sep 2018 - May 2019 ยท 9 mos

      VDROP is an established video communication start-up connecting fans and key talent with a unique PaaS, helping clients build brand engagement and talent affinity. Responsibilities included market validation, requirements gathering, pitching and presenting, product management and customer experience refinement, GTM planning

  • Head of Digital at Nickelodeon Australia
    Aug 2015 - Jul 2018 ยท 3 yrs

    Led data-driven fan engagement, growth and commercialisation of the Nickelodeon ANZ digital portfolio. Key responsibilities include: digital strategy transformation, web gaming, analytics and audience insights, product management and innovation, stakeholder and executive leadership collaboration with counterparts across APAC, EMEA, LATAM, EU, USA PORTFOLIO: Nickjr.com.au, Nick.com.au, Nick Play App (AU & NZ), Nick Jr. Play App, microsites eg. slimecup.com.au