Canada
I believe the most effective organizations don't just work harder; they are designed better. As a Strategy & Transformation leader and Chief of Staff, my passion lies in the space between executive vision and operational reality. Throughout my career, my core leadership philosophy has been to prioritize 'Architecture' over 'Plumbing.' I focus on building resilient systems, streamlining complex governance, and scaling emerging technologies like GenAI so that high-performing teams can stop firefighting and start innovating. Currently, at TELUS, I lead the strategic integration of enterprise-wide digital platforms and AI enablement programs, fundamentally changing how our teams operate and collaborate globally. Leading with empathy is at the center of my approach. Whether navigating complex executive transitions, optimizing multi-million-dollar portfolios, or driving large-scale organizational redesigns, my goal is always to protect my team’s capacity, foster psychological safety, and empower top talent to do their best work.
Reporting directly to the Chief Communications and Brand Officer, I lead our business unit strategy, scorecard development, and governance, along with our holistic people and budget plans. Key Mandates & Impact: - Executive Strategy & Financial Stewardship: Serve as Chief of Staff and trusted advisor to the C-suite, managing comprehensive operating budgets. Over the past year successfully spearheaded optimizations leading to a 10% reduction in the business unit budget while orchestrating the strategic alignment and communications for TELUS’ historic CEO transition. - Enterprise AI & Digital Innovation: Architected and launched internal AI Solutions Labs and the Translation Copilot, driving a cultural shift in GenAI adoption and generating over $2.5M in cumulative translation savings and counting while paying down organizational inefficiencies. - Global Intranet Architecture: Spearheaded the enterprise-wide launch of the Workvivo communications platform (TELUS Hive) to 60,000+ team members, successfully navigating a $1M contract settlement, managing complex international DE&I policies, and drastically reducing organizational friction. - Digital Centre of Excellence & Team Enablement: Built a digital CoE driving program management excellence, while leading an empathetic, high-performing team focused on continuous digital literacy, capacity protection, and spirited teamwork.
Delivering strategy development, effective governance, budget and financial management, program delivery, team member enablement and business insights through the Program Office team for the Corporate Citizenship & Communications business unit at TELUS.
Enabling the Corporate Citizenship & Communications (CC&C) team to effectively deliver on objectives and drive master narratives across TELUS through the development, implementation and management of CC&C strategy, team governance, operational reporting, work processes, and planning forums.
Managed the service and support for approx 20 large strategic accounts ($500k - $7,000k in annual revenue) in Alberta and Manitoba, exceeding the retention targets I had been assigned to achieve while also identifying revenue growth strategies.
Working independently provided expert strategic management consulting to small and medium sized businesses to successfully drive results and growth. • Provided consulting support in business plan development. • Worked with clients to identify profit generated by each business segment. • Developed short and long term strategic plans to maximize success for clients. • Created innovative marketing strategies that were results driven and measurable for clients.
Reporting to the Director, Sales Support in Montreal, managed the Western Canada Sales Support Department including all aspects of staff management for 36 individuals, budget management, developing relationships with Sales Managers and Directors, and managing department processes.
Reporting to the Director, Supply Chain and Logistics in Toronto, managed the Distribution of the Directory in Western Canada including all aspects of managing the distribution management and clerical team, managing external vendors, and management of a $15M budget.
Reporting to the Senior Manager, Business Services, managed the Commission Administration Team, Sales & Internal Liaison Team, and Admin Team totaling 15 individuals. Implemented a new complex sales compensation plan, including working with sales management, the union, the finance department, and HR to ensure its success. Received an award for Passion being recognized amongst the 100+ person Operations Management Team nationally as strongly exemplifying this value due to work done with Commissions through a time of transition.
Reporting to the Director of Operations, managed the Warehousing Operations in Canada and the U.S., domestic and international logistics, the Inventory Department, and the Sales Admin Department. • Managed the inventory levels for 8,000+ SKUs to increase inventory turns while meeting sales requirements. Provided standard costing calculations for each SKU and made annual pricing recommendations for the Canadian and U.S. market. Recommended and managed the cancellation of old and underperforming product lines to ensure minimal product was sold in clearance • Utilizing management intelligence systems, determined the ROI by client and by product line to support sales and marketing in making optimal investments in clients and products. • Negotiated contracts with couriers and transport vendors including analyzing proposals to determine the affect on product standard costing to decide on optimal solutions. Lowered transport costs as a percentage of standard cost. • Implemented tools to increase efficiency in the warehouse and customer service operations, justifying the capital expenses by demonstrating the value in reduced activity costs. • Managed a diverse team of 17 staff (warehouse workers and clerical employees) and two managers.