Philadelphia, Pennsylvania, United States
I am a technology specialist and founder with experience implementing SAAS solutions and designing AI automation workflows.
Architecting and implementing a dedicated AI environment to enhance operational workflows Leading cross-functional collaboration to identify and document AI automation opportunities Creating comprehensive SOPs and training documentation to ensure successful adoption Conducting regular stakeholder meetings to implement continuous system improvements
A text-to-app social platform that allows you to generate unique AI-infused applications that can be used immediately and shared to a social media style feed.
I was a full-time consultant that helped manage the implementation of their new phone system, leveraging my expertise with the Glia platform from my previous role. I was brought on specifically to oversee the transition from their legacy Interactive Voice Response (IVR) system to a modern 14-IVR phone solution powered by Glia technology. My responsibilities included: Serving as the technical bridge between MedPro's internal teams and Glia's platform capabilities. Providing expert consultation on best practices for implementing and optimizing the Glia platform for phone system needs. Coordinating cross-functional efforts between IT, customer service, and business operations teams to ensure a seamless transition. Developing comprehensive testing documentation that was used by QA teams to validate the new system's functionality.
Oversee a portfolio of projects for clients across the complete life-cycle, including Sales hand-off, go-live as well as transition to success management teams Create and manage project artifacts (e.g., milestones, communication, test plans, risk mitigation plans, and other project management and planning documents) according to requirements and needs of each client Manage and track both business and technical deliverables, across Client and internal teams Ensure successful project wrap-up and transition to ongoing support, in relation to the Client's experience, internal communications and documentation Keep key stakeholders informed of statuses and changes, and escalate issues or misalignments throughout the business as necessary Confidently train and educate Clients' Administrator teams on configuration and assist in customers’ Glia user training and roll-out planning Define and recommend processes and procedures to facilitate better service delivery to Clients
Responsible for client onboardings, training and post-implementation support in the US Conducted comprehensive strategy sessions with customer support managers and stakeholders of new clients to fully understand their current operation (KPIs, pain points, team structure and tone of voice), integrate these learnings into their account setup and impart personalized expertise on best industry practices. Oversaw flow, development and rollout of chatbot and automation experiences. Organized, produced, and narrated a video training course reviewing Conversocial’s platform.