Cary, North Carolina, United States
Training and Development Manager who combines multi-national pharmaceutical manufacturing and retail service expertise with instructional and curriculum design, needs analysis, performance consulting, organization development, and training skills to generate quantifiable financial improvements. Skilled in problem-solving, project and change management. Customer-focused leader, able to develop energetic and collaborative teams. Engaging and persuasive communicator with excellent verbal and written presentation skills. Specialties: Linking behaviors and individual performance to business metrics. Tying job content to competencies to improve knowledge, skill, and ability. Staff management and development. Customer service skills. Influencing skills. Group facilitation and training. Course design and development. Statistics and behavior analysis. Job evaluation and task analysis. High-performance workteam implementation. Advanced computer skills.
Developed and facilitated courses to improve employee performance in various industries, serving the public and 1200 member companies across North Carolina, with one of the largest and most active non-profit employers’ associations in the country. Taught courses on entry-level to advanced management skills, communication, conflict resolution, time management, team building, motivation, performance management, performance appraisals, interviewing, delegating, coaching, feedback, creative problem-solving, situational leadership, and many others, with each course focusing on practical application. Administered and interpreted the DiSC Profile and Myers-Briggs Type Indicator, explaining methods for improving communication and building relationships for success at work and in personal life, through an understanding of each assessment's results.
Manage the daily operations for a brand new 77-bed assisted living facility, most of which is a secured memory care unit for Alzheimer's and dementia residents. Manage all functional leads for the building, including clinical/nursing/special care, dietary, business office/HR, sales/marketing, activities, maintenance, and housekeeping. Served as onsite manager with the construction superintendents for the final months of construction for two newly opened assisted living facilities in North Carolina (Gabriel Manor in Clayton, NC opened in May 2013 and Franklin Manor in Youngsville, NC opened in August 2013). Ensured finishing contractors met company expectations prior to taking ownership. Interviewed and hired the initial clinical and support staff in preparation for opening.
Responsible for training and performance improvement initiatives in a fast-paced appliance service business handling 12-million service repairs per year. Provided support for roughly 5000 service technicians, more than 200 field managers, and 23 districts in 2 regions, stretching from southern Utah to the Atlantic coast and north to the Canadian border.
Managed a team responsible for all staff development and safety training for a diverse department of over 240 full-time employees and over 2000 part-time employees who provide the best possible experience for citizens who visit Raleigh museums, historical sites, camp programs, and one of the largest park and greenway systems in the southeastern United States.