Georgetown, Texas, United States
I help healthcare organizations optimize their position within the Senior Care Continuum. As Founder of Eagle Crest Consulting, I work with home care, home health, hospice, senior living, DME/HME, and other organizations that serve older adults. My focus is helping providers strengthen referral relationships, improve business development, streamline workflows, and position themselves for sustainable growth in an increasingly complex healthcare environment. I also help organizations put AI to work in practical, real-world ways. Rather than replacing existing systems, I show teams how to use tools like ChatGPT, Microsoft Copilot, and Gemini to improve communication, documentation, planning, training, and everyday productivity—while keeping people, relationships, and sound judgment at the center of the process. My background includes healthcare business development, hospice outreach, CRM implementation, sales enablement, operations, and decades of building trusted relationships. I believe the most successful organizations don't just adopt new technology—they build stronger systems, empower their people, and create better experiences for patients, families, referral partners, and employees. Whether I'm helping an organization strengthen its referral strategy, improve operational workflows, or confidently adopt AI, my goal is always the same: bring clarity to complexity and help organizations grow with purpose. Areas of interest include: • The Senior Care Continuum • Business development and referral strategy • Sales enablement and CRM optimization • AI adoption and workflow improvement • Healthcare partnerships and strategic growth • Leadership development and organizational effectiveness If you're looking for practical strategies to strengthen your organization, improve performance, or integrate AI in meaningful ways, I'd welcome the opportunity to connect.
Eagle Crest Consulting helps healthcare organizations strengthen their position within the Senior Care Continuum through strategic consulting, operational improvement, business development, and practical AI adoption. Working with home care, home health, hospice, senior living, DME/HME, and related providers, I help organizations improve performance, strengthen referral relationships, optimize workflows, and implement practical solutions that support sustainable growth. Areas of Consulting Strategic planning and business development Referral strategy and relationship development Operational and workflow improvement CRM optimization and process design Practical AI implementation and training Corporate training and leadership development Market positioning and organizational growth I believe technology should strengthen—not replace—the relationships that define exceptional healthcare. My approach combines industry experience, practical strategy, and emerging AI tools to help organizations improve performance while remaining focused on the people they serve.
Participating in the Sunday Robotics Memory Developer program, performing and recording household tasks to support the development of next-generation household robotics. Current activities include task demonstrations such as clothing folding and other everyday household activities. Drawing on a professional background in senior care, home care, hospice, and durable medical equipment (DME), with a particular interest in the future application of robotics to Activities of Daily Living (ADLs), aging in place, and caregiver support.
National HME is one of the largest Hospice Durable Medical Equipment (DME) providers in the United States. We think differently about DME through our healthcare provider mindset. This includes identifying opportunities to reduce hospice operational costs through our direct-service locations, maximizing efficiencies in clinical staff with the usage of our proprietary technology solution, and promoting organizational growth with hands-on, long-term support. Business to Business - B2B - Outside Sales Activities: • Performed consultative selling presentations to secure Durable Medical Equipment (DME) contracts with hospice agencies across Texas. • Implemented a new Client Relationship Management ( CRM ) system to enhance sales team efficiency and data management. • Built strong relationships with both established and emerging hospice agencies, attending industry networking conferences and conducting client meetings statewide. • Utilized MS Office and Medicare datasets for targeted marketing efforts and contract acquisition.
Silverlinkusa.com was a national search engine for senior healthcare and medical care services and products. It had been in business development for about 12 months, and then was publicly launched on Aug 1st of 2019. My knowledge and experience in the senior care and living industry, both the healthcare continuum and living continuum, combined with my business to business outside sales and marketing skills, enabled me to develop this simple and easy to use tool for finding services and enhancing quality of life for senior citizens and their families. • Developed and managed a resource platform providing access to senior healthcare, medical care, durable medical equipment, and living services. • Directed business development & management, website development, and marketing efforts to promote the platform. • Gained in-depth knowledge of the senior healthcare industry and cultivated valuable professional relationships through networking. • Utilized full suite of MS Office products to manage data, produce marketing collateral, and communicate with service providers.
Cuidado Casero is a Medicare certified agency providing home care and hospice medical care services in Texas, New Mexico, Virginia, and Puerto Rico. They have accomplished CHAP accreditation in Home Health since 1996 and are also providers for Medicaid, Medicare, Private Insurance, Workers Compensation, and State funded programs for Primary Home Care and Family Care. Cuidado Casero agencies are wholly owned and operated corporations. Cuidado Casero offers effective and coordinated healthcare services which include outcome oriented treatment plans, rehabilitation services, and disease-state management programs. Bilingual Nurses, Therapists, Medical Social Workers, and office personnel are on staff to meet the needs of the Spanish speaking population. • Developed and implemented a marketing strategy to promote Cuidado Casero Home Health to the local senior health community through consultative selling, client relationship management, and industry networking. • Developed a CRM system to track and improve marketing efforts and territory management. • Participated in area healthcare conferences to educate on agency’s unique abilities to deliver high-quality services. • Worked with other staff members to insure that proper delivery of home health matched outside sales efforts. • Book of business growth during this time increased referral sources and industry connections by 33%. • Position ended due to company-wide business development staff COVID-19 Layoffs.