Miami-Fort Lauderdale Area
The most successful revenue engines aren’t built on siloed teams. They are built on seamless, automated operational plumbing. I am a Revenue Operations (RevOps) Leader specializing in post-sales infrastructure, AI-driven workflow automation, and Net Revenue Retention (NRR). Over my career, I’ve sat at the intersection of sales velocity and customer retention, transforming manual, disconnected processes into predictable revenue engines that scale. My philosophy: A customer's journey doesn't end at the signature. I design the data pipelines, CRM architectures, and AI automations that connect Sales, Operations, and Customer Success. This eliminates friction, reduces customer Time-to-Value (TTV), and protects Gross Revenue Retention (GRR). By freeing teams from manual tracking, I allow them to focus on what actually moves the needle: customer adoption and account expansion. Core Pillars of My Work: Cross-Functional Program Leadership: Served as Project Leader for the executive-sponsored "Elevate the Experience" initiative, aligning Quality, Logistics, and Service to optimize post-sales workflows, improve on-time delivery, and elevate CSAT. AI & Workflow Automation: Deployed automated account triage and digital communication tools that slashed a massive regional service backlog by 68% and eliminated hours of weekly manual spreadsheets. Predictive Customer Health Modeling: Architected custom CRM health-scoring models based on product adoption depth, customer touchpoints, and renewal proximity—dropping mid-market churn from 18% to 11%. Scale & Revenue Predictability: Built full-funnel outbound engines and post-sales CS organizations from the ground up, establishing the playbooks and CRM forecasting dashboards that drove a 228% renewal turnaround and scaled ARR from $7M to $23M. My RevOps Tech & Systems Stack: CRM Architecture & Admin: Hands-on architect and admin across HubSpot, Salesforce (Sales & Service Cloud), Zoho, and SugarCRM (specializing in pipeline workflows, automated lifecycle triaging, and forecasting reporting). AI & Revenue Intelligence: Gong.io, SiftHub, ZoomInfo Copilot, Read AI, Fathom, Fireflies.ai, Enterpret, ChatGPT, Claude, Gemini. CS Platforms & Engagement: Gainsight, ChurnZero, Vitally, Totango, Planhat, Catalyst, Salesloft, Outreach, Apollo.io. I thrive in high-growth or transitioning environments where systems need to be built, unified, and adopted to scale revenue. Let’s connect to discuss how to optimize your post-sales tech stack, align your sales-to-CS handoff, or leverage AI to protect your NRR.
ScaleWise is a revenue operations and sales consulting firm built for small and mid-size businesses. Most owners are too busy working in their business to grow it — ScaleWise fixes that with simple systems that increase revenue without increasing overhead. Design and implement revenue operations infrastructure including CRM buildout, pipeline governance, sales process design, and performance reporting Advise ownership teams on outbound sales strategy, customer retention frameworks, and go-to-market execution Leverage 15+ years of hands-on sales leadership and RevOps experience across SaaS, CPaaS, and technology organizations
Hire or Pass was built on a simple idea — most job advice comes from people who aren't actually doing the hiring. We are. With over a decade of hiring decisions across startups, private equity, and enterprise companies, our team created Hire or Pass to give candidates the full picture. What gets you hired, what gets you passed, and everything companies won't tell you. Content, coaching, and resources for job seekers who want the insider edge.
Multiple roles across AI/ML, Cyber, SaaS, CPaaS organizations — two of which were acquired during tenure Built and led sales and revenue teams ranging from 10 to 20+ professionals across multiple high-growth technology companies. Carried full P&L accountability in each role, reporting directly to Founders, CEOs, and C-suite executives. Have been selling and implementing AI and machine learning-powered software solutions since 2017 across cybersecurity, workforce intelligence, and enterprise communications platforms. Sold and implemented AI/ML-driven platforms across workforce intelligence, cybersecurity, and CPaaS categories — engaging Fortune 500 CMOs and enterprise stakeholders on long-term lifecycle value and AI-aligned go-to-market strategy Scaled revenue from $7M to $23M (229% growth) in under two years at a cybersecurity and workforce intelligence SaaS company; business was subsequently acquired Delivered 85% YoY revenue growth and executed a 228% renewal revenue turnaround by building a Customer Success organization from ground zero Grew ARR 250% ($2M → $7M) at an Oracle/Salesforce-integrated data quality platform by closing the largest contracts in company history ($100K–$2M ARR range) Generated $8M in qualified enterprise pipeline and closed $2.5M in new contracts through structured outbound, conference strategy, and full-cycle sales execution Implemented Salesloft at two separate organizations, delivering 1,566% ROI at one and materially improving pipeline visibility and forecast discipline at both Modernized revenue tech stacks (Salesforce, HubSpot, Salesloft, Drift, Zoominfo, Zendesk) reducing annual operating costs by $200K while improving reporting and accountability Contributed to two successful acquisitions — one by F50 Tech Company, one by a leading cybersecurity holding company — through sustained revenue performance during scale phases
Distributed team leadership across field operations, higher education, and automotive SaaS Led operational and sales organizations ranging from 30 to 40+ professionals across multi-state and multi-site environments, consistently delivering against KPI-driven performance frameworks. Ranked #1 of 6 regions nationally in revenue performance, leading a 30+ person inside sales organization generating $30M in annual revenue Reduced operational costs $500K annually through territory redesign, process optimization, and expense discipline while maintaining service standards across 500+ accounts Managed 40-member field operations team across five states and Puerto Rico, consistently achieving 95%+ on-time execution against 15 weekly KPIs Built and coached high-performing teams through structured development programs, performance management frameworks, and accountability processes