West Des Moines, Iowa, United States
Positivity gives more than it takes
Own and manage the end to end incentive compensation process for the North American region of the enterprise. Lead an organization of high performing incentive compensation consultants and managers that are directly responsible for driving improved performance across unique teams to strategic success. Design and create customized processes, procedures and incentive plans that mitigates risk and improves efficiencies through automation. Possess deep knowledge of incentive data, systems, and processes to collaborate efficiently with all aspects of the organization. Deliver thought leadership and subject matter expertise to partners by instilling standardized methodologies for all incentive compensation plans that align with company objectives, brand strategies, and sales force efforts.
Design and develop enterprise compensation strategies for over 260k employees in such consultative areas as incentive compensation, job structure modeling, and employee title associations. Transform data details from a multitude of sources into actionable intelligence for executives to make informed decisions. Directly responsible for accounting level impact analysis of enterprise level discretionary spend. Provide oversight and transitional assistance for enterprise incentive process design and implementation.
Develop and implement incentive plan detailed metrics showcasing effectiveness beyond demographics and financials. Directly influenced performance management and incentive design utilizing the voice of the customer that drives actionable insight. Establish and cultivate a culture of inclusion with senior business leaders to drive performance management.
Analyze, interpret and present cohesive enterprise level data directly related to the customer experience. Coordinated incorporation into monthly performance metrics and incentive plans, including strategy, modeling, valuation, and target-setting. Managed the Gallup customer experience sample generation process for Card Services including the definition and writing of necessary business requirements and the coordination of necessary partners across Wells Fargo to ensure successful updates to the process as well as supporting documentation. Perform advanced analytics including root cause analysis to drive change that improved the customer experience. Gathered data from a multitude of sources to assist in identifying and understanding correlations between customer experience results and various business metrics and events. Analyze and recommend changes to be implemented for enterprise customer experience processes and reporting.