Seattle, Washington, United States
With over 25 years of technical engineering and management experience, I am a seasoned leader in the field of infrastructure and operations. I have a broad technology background that enables me to partner with various teams across the enterprise and deliver complex business solutions. As the Vice President of Infrastructure Engineering & Operations at Starbucks, I am responsible for the core infrastructure across offices, manufacturing, distribution, data centers, and cloud. I oversee the network, compute, storage, backup, recovery, DDI, remote access, and ITSM services for Starbucks. I also manage vendor relationships, team development, operational excellence, service resiliency, and strategic planning, all while building trusted relationships and aligning with the company's values and goals. I recently transitioned to Vice President, Infrastructure Engineering & Operations leading all Core Infrastructure Engineering, North America Service Desk, Major Incident Response, ITSM (change, incident, problem, knowledge), Asset Management, Service Resiliency, End User Compute, and A/V solutions.
Leading the Infrastructure Engineering & Operations organization through Continuous Improvement methodologies, Infrastructure as Code, Product & Services resiliency, focused Standardization, world class Service Desk operations, and elevated technology support. My teams are critical to the success of Corporate Offices, Manufacturing Plants, Distribution Centers, Private Data Centers, Global Connectivity, Retail, and Partner Experience.
Leading the Infrastructure Engineering & Operations organization through Continuous Improvement methodologies, Infrastructure as Code, Product & Services resiliency, focused Standardization, world class Service Desk operations, and elevated technology support. My teams are critical to the success of Starbucks Cloud infrastructure, Developer Experience, End to End Quality Testing, Corporate Offices, Roasting Plants, Soluble Plants, Distribution Centers, Private Data Centers, and Retail.
Leading the Infrastructure Engineering & Operations organization through Continuous Improvement methodologies, Infrastructure as Code, Product & Services resiliency, focused Standardization, world class Service Desk operations, and elevated technology support. My teams are critical to the success of Starbucks Offices, Roasting Plants, Soluble Plants, Distribution Centers, Private Data Centers, and Retail.
AT&T Wireless purchased McCaw. This is a continuation of that work. - Management of Voice and Data cabling installation within the Pacific NW region - Voice and Voicemail installation, configuration, validation and support - Data network design, engineering, installation, and support
- Management of Voice and Data cabling installation within the Pacific NW region - Voice and Voicemail installation, configuration, validation and support - Management and console integration of cellular phone and VM systems
Job function: Crew lead for the installation, verification, and removal of voice and data cabling for Washington businesses. This work was almost always followed by the installation of an AT&T phone or voicemail system.