Covington, Kentucky, United States
Accomplished leader with 26 years of experience with increasing responsibilities across multiple business units and disciplines including Operations, Global Services, and Enterprise Cyber Security. Experience leading high performing teams in the development, implementation and execution of complex operational and risk management programs. Effective in building key relationships with multiple levels of the organization, including executive management and regulatory certifying officers. Results-oriented with demonstrated ability to lead teams through change, create an innovative mindset and improve performance to build lasting value. Engaging and motivating leader who instills a culture of high performance, customer focus, associate engagement. Specialties: Business and IT Risk Management; Global Operations Management; Access Management
• Broad knowledge of the Fidelity portfolio having served in multiple business units including PWI, Global Services, and Enterprise Cybersecurity. • Ability to identify and utilize key data drivers to drive process redesign and decision making. • Self-starter with responsibility for the design, implementation and operational effectiveness over multiple enterprise programs supporting internal Fidelity business and their clients. • Effectively establish critical relationships essential in defining business requirements to be translated into technical requirements to support business and customer needs. • Extensive experience in working directly with all levels of management including presenting to senior business leaders and executive committees including the FMTC and FPTC Board of Trustees. • Partnered with Fidelity business units to establish global suitability standards and control monitoring requirements to comply with client contracts and enterprise risk requirements • I lead the centralization efforts to merge eight global operations teams into a center of excellence providing consistent and scalable services at an enterprise level • Coordinate technical solutions for the business and provide recommendations on products and services • Provided leadership redesign of the associate onboarding process which allowed for the early detection of associate events, ensure delivery of access, improve associate and manager experience • Oversee external and internal audits, including the management of sustainable remediation efforts • Drove a 15% reduction in overall operational cost through process redesign and automation • Proactively identified opportunities to improve operations by analyzing concerns and make improvements to security global operations • Implemented a robotics program to drive scale and efficiency and increase accuracy of processing