Burwood East, Victoria, Australia
Experienced Manager with a demonstrated history of working in the Investment Banking & automotive industry,FMCG Cross Border Industries. Skilled in Account Management, Business Strategy Design and Rollout,Service Delivery, ITIL, Customer Relationship Management (CRM), IT Service Management, and IT Strategy. Strong professional graduated from Shanghai Jiao Tong University. ◼ 8+ Years Cross Border Business build up and management experience cross Australia and China ◼ 5+ Years IT Operational & Project management experience ◼ 5+ Years Account Management
Oversee and optimize global operations across multiple regions, ensuring process efficiency, compliance, and strategic alignment. Lead international teams, manage vendors and partners, and drive cross-border projects to enhance operational performance and scalability. - Global operations oversight - Process optimization & compliance - Cross-border project rollout - International team leadership - Partner Ecosystem & Operational Governance
Overseeing daily business operations and direct report to the CEO for the operation planning and outcomes • Reporting results to the board and shareholders regularly • Ensuring that utilisation targets as well as sales and profit targets are met • Management of operational sites, inventory and Profit and Loss • Coordinate and management with operations team to ensure customer expectations are met • Management of the logistic planning and activities; Improving business efficiency • Promote the company values and contribute to a positive culture • Recruitment, selection, and training of staff to ensure that staff retention is maintained. • Motivating and mentoring of staff to generate a positive and engaging work environment. • Overseeing daily business operations. • Develop and document the process to standardise the internal procedure • Ensuring all financial reporting accurate and on a timely manner. Interpretation, analysis and reporting of results, providing supporting documentation where appropriate Cross Border Business Project Design and Rollout - Bussiness Planning & Execution - 0-1 Team Build up and Bussiness Kick in - Sales Marketing Resources Management & Development - Local Government and business resources establishment;
Business Plan Execution: -Improve gross profit margins -Plan and report on sales programs -Monitor and improve store inventory turnover performance Customer Focus, Revenue Growth, and New Distribution: -Perform monthly Profit & Loss (P&L) reviews -Assist sales effort -Schedule sales meetings -Evaluate store market penetration efforts and provide feedback on how to improve -Perform customer account maintenance Operational Excellence and Asset Management Protection: -Correctly research, allocate and pay bills for the stores to ensure timeliness and accuracy -Forecast reserves at beginning of year -Develop headcount budget and payroll scheduling -Monitor bad checks and legal A/R collection accounts -Manage fixed assets -Coordinates store classification efforts -Manages paperwork reduction people and processes -Administers and oversees asset protection and safety programs -Responsible for store and fleet maintenance efforts-seeks and secures vendors for maintenance and repairs People Development and Employee Engagement: -Implements all in store training -Schedule and plan store-training functions -Evaluates effects of training on store performance -Manage the Emergency Preparedness and planning -Maintain monthly schedules to include salesmen, store managers, and district management meetings -Plan and coordinate substitutes for employee vacations and illnesses unforeseen -Investigate store manager, vendors, landlords, employees, management and customer complaints -Demand high standards of performance. Ensure appropriate standards are met as relates to employee coaching, discipline documentation, and terminations. -Create a culture of safety by ensuring required training is completed and employees understand their responsibility for behaving in a safe manner -Administer company policies and procedures regarding employee performance, attendance, safety, training and other matters consistently and fairly.
• Manage Volvo IT’s relationship with assigned customer(s), orchestrating the dialogue between the customer and Volvo IT and establishing an effective working model with the customer • Support customer with developing IT plans and budgets (utilizing the Volvo IT organization resources) • Develop, maintain and communicate an Account Plan for the customer aligned with customer business plans and strategy • Establish sales budgets and forecasts in dialogue with the customer, concerned delivery organizations • Identifies and communicates customer demand signals for VIT offerings and capabilities to the VIT organization
Project Manager, Service Desk Team Lead,Service Delivery Coordinator & Incident Management in China;
Covering the Real Estate Projects: Retail, Office, Service Apartment 1. Infrastructure & Operation 2. Related Business System Management