Chris Smith

Director at Capgemini Invent (Intelligent Industry - Process & Performance)

London, England, United Kingdom

About

I'm proud to lead a team of 85 exceptional Process and Performance consultants, who leverage Process Intelligence, AI, Automation and traditional Lean methodologies to deliver step change operational improvements for our clients. An experienced consulting and operations transformation practice lead, with 12+ years working with clients across the UK, wider Europe and the USA. Currently leading a practice delivering for clients across Public, Defense, Financial Services, Life Science, and Transport sectors, with a personal focus on Energy & Utilities.

Experience

  • Capgemini Invent (Full-time · 9 yrs 9 mos)
    • Director - Intelligent Process & Performance
      Jan 2024 - Present · 2 yrs 6 mos

      An experienced and hands on consulting leader, focused on strategic client delivery and new account growth. A transformation specialist, leveraging Process Intelligence/Mining and Automation technologies to deliver against cost optimisation and regulatory needs . Cross sector experience with a primary focus in the Energy and Utilities sector (5+ years), with previous delivery in Financial Services (5+ years retail banking and insurance experience). A passionate capability leader and supporter of Capgemini's Invent graduate and junior consultant development programmes, with a team of 85 consultants across all grades.

    • Senior Manager - Intelligent Process & Performance
      Jul 2022 - Jan 2024 · 1 yr 7 mos

    • Sabbatical - Traveling North/Central America and Australia
      Jan 2022 - Jun 2022 · 6 mos

  • Unipart Group (3 yrs 1 mo)
    • Management Consultant (Lean/Continuous Improvement)
      Sep 2015 - Sep 2016 · 1 yr 1 mo

      Management consultant and Lean practitioner working with key financial services clients to help them transform their businesses and develop a culture of continuous improvement, through the application of the Unipart Way. I have successfully partnered with clients to ensure delivery of a range of projects within key accounts providing bespoke solutions (in the UK/USA). Experience across various sectors including: Utilities/Energy, Telecommunications and Financial Services. Both current and past clients have seen a material return on investment by way of: • Capacity release • Increased productivity • Quality improvement • Risk mitigation • Workforce engagement Lean tools and technique’s employed in assignments include: • Value stream mapping • Yamazumi/Workload balance charts • Heijunka • Kaizen • Poka Yoke etc

    • Graduate on the Unipart Leadership Program
      Sep 2013 - Aug 2015 · 2 yrs

      The Unipart Leadership programme is a highly selective graduate programme, only taking circa 10 graduates each year, into an organisation of 5,000+. Graduates are selected not only for their strong academic abilities but also for their exceptional communication and stakeholder management skills. As a graduate on the Unipart Leadership programme you are exposed to a vast range of business operations, both internally within the logistics and technology businesses as well as externally through the Unipart Expert Practices consultancy. Over the course of two years you have the opportunity to study Lean methodologies from industry leaders and to deploy this learning into live environments delivering step change performance to Unipart clients.

  • Senior RYA Sailing Instructor at Ocean elements
    Jun 2013 - Aug 2013 · 3 mos

    Provision of coaching services for guests in respect of a number of water based activities including sailing, windsurfing, kayaking and stand up paddle boarding. Always going the extra mile to ensure customer satisfaction. Coaching • Providing dingy sailing coaching to RYA Levels 1&2 • Providing one on one training sessions • Advanced training e.g. introduction to spinnaker’s Boat Maintenance/Repair • Ensuring all equipment is maintained to the highest standards • Completing glass fibre/gel coat repairs • Replacing rigging, sails etc. Safety/First Aid • Providing safety cover from both ashore and afloat • Providing first aid and acting as an emergency responder