Preston, England, United Kingdom
I’m passionate about delivering sustainable change through digital transformation and technology-driven innovation. With a strong background in Programme Management, I specialise in initiatives that align ESG goals, resource efficiency, and business strategy. My experience includes leading cloud adoption, data-driven solutions, and process automation that reduces environmental impact while improving operational performance. My MSc studies have given me a detailed understanding of a broad range of sustainability subjects. Skilled in Agile delivery, stakeholder alignment, and change management, I ensure programmes deliver both long-term sustainable outcomes and commercial value.
Responsibilities: • Led design and planning of the group carbon reduction portfolio addressing scope 1, 2 and 3 emissions, forecasting SBTI aligned 50% reduction in 2026 and 90% reduction by 2030 (scope 1 and 2) • Value chain engagement driving carbon reduction activity with a particular focus on scope 3 PG & S • Wrote business cases for projects driving carbon reduction activity across the group • Stakeholder management across all levels of the group to drive carbon reduction projects, including all staff communications, board level reporting and acting as subject matter expert on all sustainability topics • Embed principles of waste hierarchy and circularity across Network Operations and Facilities Management • Horizon scanning for legislation changes to UK and EU corporate reporting directives to adapt ESG programme for SECR, ESOS, TCFD and CDP reporting requirements into ESG activities • Led on climate scenario analysis to support group-wide risk adaptation and mitigation planning • Designed and initiated group wide social value programme Key Achievements: • Won Comms National Awards Sustainability Champion for designing and initiating Net Zero plan • Identified tangible benefits across 10 year investment in solar project, leading to business case approval and initiation of project • Delivered data centre energy efficiency programme saving 70 tCO2e p/a and significant annual OPEX costs • Project managed major office move to consolidate office space, avoiding 34 tonnes of landfill through zero waste to landfill initiative • Expanded of Gamma STEM scholarship scheme supporting 4 additional undergraduates through university
Responsibilities: • Managed the delivery, budget and resources for programmes delivering strategic transformation and tactical system and product change across platforms including Salesforce.com, Mulesoft, WalkMe, Salesloft and Monday.com using Agile project management methodology • Planned and delivered data migration activities between systems • Designed and delivered User Acceptance Testing strategies and plans for all aspects of system change • Developed targeted Change Management plans for large and small scale system and process changes • Stakeholder and relationship management across all levels of the organization, including third parties • Contributed to organisational planning and design workstreams • Reported to senior leadership, attended steering groups influencing tactical and strategic decision making • Translated technical information for a range of non-technical stakeholders in different contexts from senior leadership reporting to new starter onboarding • Led and managed a multidisciplinary team with a blend of virtual and line management responsibilities • Developed and agreed statements of work with professional service providers • Managed supplier performance of multiple third parties, managing time and materials based contracts • Oversaw decommissioning of legacy IT systems and hardware Key Achievements: • Delivered two, multi-million pound Salesforce.com deployments, consolidating 3 legacy systems into single 360 customer relationship management system, including the management of the data migration process • Delivered ServiceNow to Salesforce integration using Mulesoft, enabling automated data flow between customer and Gamma CRM systems, saving £1,700 OPEX & 136 hours of network downtime in 2023 • Deployed revamped self-service customer portal, reducing phone contact by 11% in first year • Through highly effective stakeholder management developed highly respected personal profile
Responsibilities: • Led team of Solution Delivery Managers, delivering a range of Gamma and 3rd party products to B2B clients • Managed supplier performance of various field and technology service providers • Customer escalation management • Built and maintained productive working relationships with customers • Line management responsibilities including performance, absence and disciplinary • Led on service improvement activities across engineering, Sales and other customer delivery functions Key Achievements: • Merged two business functions to reduce fulfilment inefficiencies and simplify operational processes
Responsibilities: • Managed team of 27 IT Service Desk Analysts • Absence, sickness and disciplinary management • KPI reporting to Service Desk Management • Escalation Management • Call quality monitoring
Responsibilities: • Knowledge acquisition for new services • Operational planning through negotiation with Operational management • Developed and delivered training content for Service Desk staff • Relationship management with international Service Delivery Managers
Responsibilities: • Providing 1st line IT access and fault support to Aviva staff across all international locations