Greater Chicago Area
I’m a results-oriented Customer Success leader with 20 years of experience in high-growth SaaS and technology companies. I’ve held both IC and leadership roles, and have a consistent track record of exceeding revenue retention, account growth, and customer satisfaction goals. I specialize in building and leading high-performing CS teams, developing talent, and driving strategic initiatives that deliver measurable business outcomes. I’m known as an empathetic leader with strong executive presence, a calm, confident communication style, and a passion for helping customers succeed. My strengths include leading through change, scaling operations, and building trusted cross-functional partnerships across Sales, Product, Marketing, and Support. Whether I’m rolling out new programs, hiring top talent, or managing key accounts, I bring a thoughtful, outcome-driven approach to every challenge.
I lead the AMER Customer Success team at Neo4j, managing 12 Customer Success Managers who support our top enterprise customers across North America and LATAM. My focus is on driving customer retention, value realization, and strategic growth through a proactive, data-driven approach. I’m responsible for setting the team’s vision and operating rhythm, consistently achieving Gross and Net Revenue Retention goals, representing Customer Success in cross-functional and executive forums, and leading strategic initiatives that advance the impact and scalability of our CS organization.
I led a team of Customer Success Executives supporting our largest customers in the Central US region.
As a Customer Success Executive, I support our largest tier of customers in the Central Region. I'm responsible for complementing Okta’s innovations, efficiencies, and capabilities with our customers’ business objectives and priorities, with the goal driving higher business value and executive alignment between Okta and our customers. I'm accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities to expand our service, and risk management. The success of this role means higher customer happiness, retention, and expansion of Okta's products.
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to both secure and manage their extended enterprise, and transform their customers’ experiences. With over 5,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely adopt the technologies they need to fulfill their missions. Over 5,600 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to securely connect their people and technology.
Led 35-person Central & West Region Account Management teams which included 4 Managers and 31 Account Managers & Campaign Managers in 8 offices across the Midwest & West. The team was responsible for exceeding upsell and cross-sell revenue targets, as well as the hands-on management of our customers' digital advertising campaigns in partnership with Sales, Analytics, and Ad Operations, to ensure best-in-market customer service, overall campaign success, and high levels of customer happiness.
Led team of 13 Account Managers in three regions supporting Fortune 100 Consumer Packaged Goods and Health & Wellness companies' display advertising accounts. The team was responsible for managing Audience, Native, Premium, Programmatic, Video, Mobile, Content Marketing, and Custom Sponsorship campaigns from pre-sales through post-campaign activities, including strategic selling, media plan creation, negotiations, campaign operations, optimizations, analytics/insights, and client QBRs.
• Oversaw Account Management process & policy-related projects for the North American AM team • Developed communication channels for the Display AM team, for all system, tools, process, and policy updates. • Championed several permanent process enhancements including a standardized media plan template used across the company, enabled digital signatures on insertion orders, and upgraded our 3rd party billing process.
• Managed pre-sales and post-sales execution of online advertising campaigns for a top Yahoo! advertiser with $25MM+ yearly book of business • Created strategic recommendations and media plans, negotiate rates, optimize campaigns, and conduct post-buy analysis of over 50 digital campaigns per quarter • Helped grow critical Yahoo! CPG account by over 175% year-over-year in 2007-08. • Executed and managed integrated sponsorships across several properties that include Display, Video, and Search