Winchester, Virginia, United States
Customer Service Supervisor with Order Management experience and a demonstrated history of working in the telecommunications industry. Skilled in Nonprofit Organizations, Microsoft Word, Lesson Planning, Public Speaking, and Curriculum Development. Strong operations professional with a Associate of Science (A.S.) focused in General Studies from Northern Virginia Community College.
-Generate revenue and meet/exceed established sales targets. -Translate market & station business strategies into specific actions that generate sales & revenue. -Monitor competitive media to continually prospect for new account leads. -Market, sell, and service advertising air time. -Establish, maintain, and deepen relationships with existing client base and agencies. -Develop and maintain ongoing relationships with corporate, advertising, and public relations communities. -Solicit funding for broadcast and non-broadcast projects, special events, web streaming, and other off-air projects. -Develop presentations to corporations and agencies designed to sell marketing solutions. -Maintain an organized format on each sales call, covering all important topics: client marketing analysis, target consumer needs, benefits sought, assignments, and follow-up. -Provide regular reports to Sales Manager regarding prospective sales orders, daily call sheets, itineraries, new prospect lists, forecasts, and competition analysis. -Service client accounts including preparing sales orders and production requests, resolve billing discrepancies, assist in account collections. -Follow station/company practices/policies for processing, invoicing, calculation of sales.
1.Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution. 2.Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately. 3.Provide Customer Support for a subset of National Customers to include acting as the interface between the TWC Regions, National Customers and National Sales Managers. 4.Responsible for the communication of National Sales methods and procedures to National customers and Road Runner divisions to ensure compliance; 5.Coordinate information flow between National Sales customers and TC Regions. 6.Proactively obtain order updates including serviceability status, install dates, construction status and additional required information and communicate to necessary parties. 7.Participate in conference calls with National Sales Reps and existing customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs. 8.Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources; 9.Analyze reports to proactively identify outstanding orders and take action to fulfill. 10.Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate.