London, England, United Kingdom
At OCS, we are committed to providing integrated facilities management solutions to businesses and communities across the UK and Ireland. As Sales Director I’m proud to work with all our teams to help deliver our growth ambitions and to make people and places the best they can be. Over the course of my career, I have developed a strong track record for strategic sales planning and winning work in new sectors, organic growth, and account retention. I build & lead successful teams, set clear direction and have the ability to collaborate across organisations to deliver sustainable growth. I think differently to create innovative solutions that solve client needs, through in-depth knowledge and understanding of the facilities services industry.
Mitie provide facilities, estate and asset management, consultancy, project management and a range of specialist services that connect people with innovation and technology; helping our clients transform their estate... to a connected environment where decisions are based on data and the well being of their people is centric to service delivery. As one of the government's strategic suppliers, my role is to ensure we are best positioned to gain new business through the creation of sustainable solutions that deliver social value across the UN's seventeen development goals.
Helping put customers at the heart of our business. I work with my colleagues across the Group to ensure that we retain and grow our customer's accounts across the private & public sector. We do this, in the first instance by understanding our customer's culture, their purpose and business objectives. We must then have a compelling proposition in place and be delivering a first class service. My team help do this by creating strategic account development plans and then making sure that we have the appropriate client relationship management process and partnering framework in place.
I work with my colleagues across the Group to ensure that we retain and grow our customer's accounts. We do this, in the first instance by understanding our customer's culture, their purpose and business objectives. We must then have a compelling proposition in place and be delivering a first class service. My team help do this by creating strategic account development plans and then making sure that we have the appropriate client relationship management process and partnering framework in place.
My role as Strategic Relations Director sits within our Commercial business unit of our Support Services division and spans the UK & Ireland. I am responsible for assisting our teams in each of our vertical sectors deliver the expectations our client have of us. I collaborate with my operational colleagues to ensure we deliver on our promises and that our service is aligned with our clients own strategic imperatives. In doing so, creating an environment where we are seen as trusted partners. This may be from a cleaning, catering, security or engineering perspective, or bundled/TFM service delivery, the principal of delivering a great customer experience is still the same. In my considered opinion, the most successful partnerships are those based on trust that is established at the earliest possible stage, whereby expectations are understood, the service delivered meets these and that continual improvement & innovation is business as usual.
A collaborative, transparent & realistic approach to creating successful partnerships Firstly, thanks for visiting my profile page. Interserve is one of the world’s foremost support services companies. Our vision is to redefine the future for people and places. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. Listed in the FTSE 250 index, we have gross revenues of £3.3 billion and a workforce of circa 80,000 people worldwide. I am responsible for all business development across the UK & Ireland within the Commercial business unit of Interserve's Support Services division. This includes specific responsibility for all sales within our corporate & retail FM business; either as a single service (catering, cleaning, security or M&E/technical), bundled or full TFM capacity. This includes brands such Autograph Foodservices on a national basis or within London; Knightsbridge Guarding, Lancaster Cleaning and Perception Front of House services. In my experience, the most successful partnerships are those based around a degree of trust that’s established at the earliest possible stage, hence why I am particularly keen on a collaborative approach with all prospective clients that offers transparent, innovative yet realistic cost saving solutions. I would be delighted to talk with you about any potential FM outsourcing project that you have or may be planning. If you would like to meet to discuss how we could work together, please feel free to contact me.
Responsible for all business development across the UK & Ireland within the Commercial & Professional Services sectors of Initial Facilities. This includes specific responsibilty for sales within Autograph Catering, Knightsbridge Guarding & Lancaster Cleaning Services in London