Metro Manila
- 2014–2015: Began BPO career as a Medical Record/Chart Retrieval Specialist. - 2015–2016: Promoted to Subject Matter Expert (SME), supporting team operations and knowledge sharing. - 2016–2017: Took on Interim Team Lead responsibilities, demonstrating leadership potential. - 2017–2018: Officially promoted to Team Lead, managing team performance and operations. - 2019: Briefly pursued entrepreneurship before returning to the Healthcare BPO industry. - 2021: Joined GeBBs Healthcare Solutions. - Within 6 months, promoted to Line Trainer. - Just 4 months later, advanced to Training Lead, overseeing training programs. - Present: Serving as Senior Training Lead, managing end-to-end training for the site’s Healthcare Account (Revenue Cycle Management). - Rapid career progression through multiple promotions in both operations and training. - Strong expertise in Healthcare BPO with a focus on Revenue Cycle Management. - Proven leadership in training and development, currently spearheading site-wide training initiatives. - Blends operational experience with training excellence, making healthcare BPO both impactful and enjoyable.
- Directed and coached Line Trainers to consistently meet role expectations, resulting in improved training delivery and performance outcomes. - Ensured all training materials across Revenue Cycle Management lines of business were continuously updated, driving higher accuracy and compliance rates. - Spearheaded timely implementation of Training Needs Identification (TNI) and Training Needs Analysis (TNA), reducing skill gaps and accelerating employee readiness. - Strengthened overall training effectiveness by aligning trainer performance with organizational goals, contributing to enhanced operational efficiency.
Revenue Cycle Management and Denial Management
Physicians Billing