Nashua, New Hampshire, United States
Senior Information Systems and Technology Leader with 20+ years of experience aligning technology services with engineering, R&D, and secure-facility operations. Proven record serving as the strategic bridge between IT and engineering leadership across multi-site, classified, and highly regulated environments (CUI, DFARS, RMF). Expert in service delivery, roadmap development, budget oversight, stakeholder engagement, and process optimization. Lead high-performing teams supporting 500–2,000 engineering and technical users, driving major infrastructure upgrades, cost savings, and organizational efficiency. Strong communicator, Agile/Scrum practitioner, and champion of continuous improvement.
• Lead multi-disciplinary IT organization supporting engineering and compartmented environments across multiple sites. • Direct 12 staff managing secure IT systems supporting 500+ engineers and technical users. • Strategic IT partner to Engineering Directors; align IT capabilities, roadmaps, and resources with program objectives. • Scrum Master & Procut Owner across multiple initiatives, coordinate backlog prioritization & stakeholder alignment. • Oversee operations across numerous engineering, development, and secured environments. • Lead major infrastructure migrations, hardware refreshes, virtualization improvements, and secure endpoint transitions. • Manage procurement and budget planning; optimize vendor costs and forecasting accuracy. • Ensure compliance with cybersecurity, NIST, RMF, and corporate standards. • Drive root cause analysis and process improvements to reduce downtime and streamline operations.
• Managed IT services across 10 geographically distributed sites supporting 2,000+ users. • Served as primary interface between Engineering, Operations, and IT service delivery teams. • Led resolution of complex technical and process issues, improved operational throughput. • Supported audit and compliance activities; ensured policy and procedure alignment. • Conducted root cause analysis to improve service performance and reduce recurring issues.
General desktop support for hundreds of global users in a Windows XP & 7 environment. Heavily involved in IT process improvement initiatives. Vendor relationship management. Software procurement & license administration.
Subcontractor with CSC (02/2013-10/2013) --- Desktop support specialist for users in a Windows XP & 7 environment. Exchange, Blackberry/SmartPhone support and troubleshooting. Involved in mentoring & training of technicians and users. Directed process improvements and metrics analysis/reporting Vendor relationship management.
Provided metric reporting design, training and implementation to Dell Services accounts.