Alken, Flemish Region, Belgium
With over 25 years of experience in IT support and service desk operations, I bring calm, clarity, and structure to dynamic technical environments. My professional focus has evolved from hands-on support to process improvement, team coaching, and quality assurance within service-driven teams. I have a deep understanding of ITIL-based workflows, particularly incident management, escalation handling, and service process optimization. I enjoy collaborating with service managers, coordinators, and 1st line agents to streamline operations and improve service delivery. My strength lies in translating hands-on experience into actionable guidance, combined with a strong sense of responsibility, clear communication, and a team-oriented mindset. I am a native Dutch speaker, fluent in French, and communicate confidently in English. If you're interested in learning more about my experience, feel free to message me; I'd be happy to share my CV.
Different client support projects with companies such as : KBC - EANDIS - Bank J. Van Breda & Co - INFRAX - DSM - ...