Netherlands
As a Product Expert, I serve as the technical link between UltiMaker’s internal departments (Engineering, Quality, Product) and our customers and service partners. My main focus is hardware, primarily the S and Factor series product lines. Key responsibilities: Documentation & Knowledge: Write and maintain user manuals, repair guides, quick start guides, and knowledge base articles. Technical Training: Design and deliver technical training programs (focused on service, support, and repair) for UltiMaker service partners. Feedback Loop: Funnel hardware issues from the market back to internal quality and engineering teams, and communicate product/service part changes back to the market. Advanced Support: Assist the UltiMaker support teams and service partners with resolving technical escalations and complex hardware issues. I relocated to Sweden in 2024, but stayed at UltiMaker. I now work almost exclusively remotely.
In- en outbound telefonie, afspraken inplannen voor ruitreparatie of –vervanging, ruitselecties, uitleg afhandeling met verzekeringsmaatschappij, afhandelen e-mails, direct contact met monteurs in de After Hours, verschillende testprojecten.
Debiteurenbeheer (particulier en zakelijk), telefonisch treffen van betalingsregelingen, verwerken van regelingen in SAP, verzorgen correspondentie
Telefonische klantenservice, administratieve verwerking aanmeldingen en klantgegevens, verkoop / acquisitie nieuwe klanten, geven van energieadvies.
Direct sales D2D in energie divisie op commissiebasis, ondersteuning trainen en begeleiden nieuwe mensen, customer service, eigen administratie, internationale meetings.