Stone Mountain, Georgia, United States
Solely responsible for scheduling and performing all in-home mold inspections and physically rendering all mold remediation services. Created detailed estimates for services and remained as the primary point of contact for all additional inquiries, maintaining a 60% customer sold rate. Received the Angi.com Customer Service Award 2021, this award is based solely on independent customer feedback.
Primary sales consultant responsible for guiding all Metro Atlanta and North Georgia inbound sales inquiries through the entire cremation pre-arrangement sales process. Managed a customer pipeline containing over 300 “active leads” (30 days old or less) and over 500 “cold leads” (one to six months old). Successfully reorganized and edited our regional email campaigns, resulting in a 300% increase in sales from leads 30 days old or older
Team-leading in-home sales consultant with a 90%+ same-day closing ratio. Actively assisted Branch Manager with sales training/best practices weekly seminars. Successfully converted contract cancellations and resolved customer disputes with a 75%+ save ratio.
Nationally recognized “Gold Status (First Year)” senior consultant averaging 20+ units sold per month. Responsible for both direct and online sales and assisted in securing financing for individuals and small businesses. Extensively utilized both email and direct messaging to manage potential customers. Actively trained new hires in promoting both the Honda brand and Honda of Seattle’s unique, Internet-based “One Price” business model.
Having successfully hiked all 2,189.1 miles of the Appalachian Trail, I authored full-length backpacking articles for The Trek, a top-ranked online backpacking magazine.