Tampa, Florida, United States
Senior IT and Cybersecurity leader with a proven record of successful implementations delivering value to businesses for over 20 years. Focused on bridging the gap between technology and business needs promoting organizational growth. Recognized for adopting new technology and implementing systems strategy to support business growth and needs while having a focus on Cybersecurity. Consistently surpassing business goals, controlling costs, and improving efficiencies through process improvement and automation of workflows. Developed Cybersecurity security program, Microsoft Dynamics procurement and implementation, MDM implementation and maintenance, Created and maintained enterprise security polices and processes, System auditing, email phishing and security implementations, Office 356 migrations, Cloud app security.
Senior IT Leader responsible for operations at 28 locations with 750 employees, while leading an IT and development team of 8 members. Oversees and coordinates IT & Cybersecurity implementations and objectives that align to business needs and goals. Created compliance task to ensure control of critical business functions. Implemented Microsoft Dynamics Customer Engagement CRM, while leveraging Power Platform for reporting and automations. Regarded as an expert advisor to many John Deere and Dealer committees for contribution of ideas and best practices. Regular speaker and trainer at both user groups and leadership meetings for various topics. Created secure and efficient networks using SD WAN with Meraki systems. Implemented Cisco Call Manager for call tracking and routing delivering reliable and efficient IT services to support the business.
• Provide tier 1, 2 and 3 support for over 1,200+ employees across 55 retail locations within the United States and Canada, and one corporate complex. • Support network outages, implementation and installation of software/hardware, desktop, laptop, and server issues.
• Assist in game production in addition to pre event setup. Installing sports, concert related equipment. • Design and install communications equipment used for all event/productions. • Assisting in the construction and design of main scoreboard/video screen including power and connectivity. • Install temporary, permanent sound and video systems throughout building.
• Provided tier 1, 2 and 3 support for 400+ employees and students across 2 locations. • Supported break-fix issues, network outages, implementation and installation of software/hardware, desktop, laptop, and server issues. • Installed and configured switches, UPS, access points, digital phones, desktops, laptops, mobile devices, biometric time systems, and printers