St Louis, Missouri, United States
Lead national field operations supporting Enterprise, Clinical, Provider and Life channels, serving as a bridge between commercial strategy and frontline execution Partner cross-functionally with Sales, Marketing, Product, Clinical, and Lab teams to translate evolving product, compliance, and operational requirements into actionable field strategy Coach and develop frontline field teams through live execution, reinforcing best practices in customer engagement, preparation, and performance Design and implement scalable playbooks, tools, and communication systems to standardize performance and reduce variability across geographies Support revenue-generating initiatives contributing millions of dollars in Enterprise revenue through compliant and consistent customer engagement Serve as a trusted field-facing leader, capturing frontline insights and translating them into improvements in training, messaging, and product adoption Act as a player/coach in the field, modeling customer interactions and reinforcing standards of excellence
Manage production logistics for corporate events, coordinating stage crews, technical teams, performers and event staff to ensure flawless execution Serve as the technical communication hub between producers, technical staff and clients, facilitating seamless collaboration and rapid issue resolution Maintain rigorous organizational and time management practices to manage complex event schedules across multiple venues and cities Support national and international event travel logistics, ensuring efficiency
Founding site leader responsible for sales performance, market development, and team leadership; exceeded enrollment sales quota by an average of 150% Led a multi-million-dollar business with responsibility for growth strategy, hiring, training, and performance management Built and coached high-performing, diverse teams through structured onboarding, continuous coaching, and feedback, resulting in 94% employee engagement and 94 NPS customer satisfaction Designed and executed consultative selling strategies rooted in needs-based conversations and long-term relationship building Developed partnerships with community and referral stakeholders to expand market presence and brand credibility Selected as a national mentor and coach for newly hired Heads of School
Led program operations and frontline team development for a 1:1 alternative education model focused on measurable outcomes Oversaw coaching, quality assurance, and performance metrics to drive continuous improvement Administered standardized assessments and surveys to guide strategy and resource deployment Facilitated regional and national New Hire Training programs (4x annually), supporting onboarding and ramp of new field leaders Strengthened engagement through structured programming, workshops, and community initiatives
SaaS position turning daily news into interactive content for English learners worldwide Detail-oriented with focus on level- and geography-appropriate grammar, images and content Performed news-like audio recordings &transcription of daily stories, how-to articles and lectures Rapid advancement from editor to management position, created 700+ individual resources
Year-long contract, during which I single-handedly developed from scratch a pilot English program for Chilean government employees and executives Created courses with original content, taught in both Spanish and English Data-driven interview, assessment & placement of 70+ students according to background & goal profiles Highly independent and creative position requiring direct, daily coordination with National Director