Sydney, New South Wales, Australia
- Currently working at Commvault as Support Manager for the Messaging, Metallic (SaaS) and Server technical support teams
After successfully completing my Diploma in Systems Administration, I obtained my first I.T. position at Business Information Services, a software company that develops and supplies Expense Management Software to over 70 different organisations nationally (including State and Federal Government Departments). Key duties and responsibilities at Business Information Services included: • Provide day to day support to all of BIS’ clients including answering telephone inquiries, resolving complaints, emailing configuration fixes and resolutions. • Create and roll out client configuration changes; • Establish and maintain strong relationships with client representatives in multiple organisations; • Manage multiple large projects such as configuration investigations, reporting on business requirements and solutions through to implementation; and • Conduct End User Training (often travelling interstate) • Handling complex projects for larger organisations (e.g. public sector agencies); • Maintaining the BIS Infrastructure, including: Maintaining company servers (including upgrades),carrying out weekly service checks on our hosted network, resolving any internet / network issues and Firewall configuration changes.
Whilst studying my Diploma I worked as a Mystery Shopper and Auditor for MSAA LTD. Key responsibilities included: • Assessing and reporting of staff customer service skills • Compliance with store selling policies and product placement • Detailed and direct reporting to managers on areas such as store presentation, quality of amenities, level of stock, customer service standards, staff communication skills, compliance with Occupational Health and Safety and so on. • Communicate with managers in a balanced, open and non-judgmental way, while ensuring that the important issues were identified and appropriately addressed.
Whilst studying for my Certificate 4 Helpdesk I worked at Coles Riverwood. Key responsibilities included: • Customer service • Delicatessen work • Product placement