Ormond Beach, Florida, United States
My career in information systems is built on driving the execution and continuous improvement of complex, enterprise-wide technology portfolios. Having advanced from a hands-on business systems analyst to a director, I bring a unique perspective to my work – I understand granular data and system workflows, but I also know how to align cross-functional teams to meet broad organizational goals. I specialize in managing large-scale project lifecycles, navigating high-risk platform deployments, and building collaborative relationships between technical teams and operational business units. As a director, I focus heavily on operational excellence and fiscal stewardship – consistently delivering major enterprise implementations on time and under budget. Driven by forward-thinking innovation, I lead teams to elite performance standards. My department recently achieved a top-tier 9 out of 10 industry configuration benchmark and currently leads our peer group in the early adoption and integration of emerging AI features to automate workflows.
• Enterprise Platform & Integrations: Directed the end-to-end implementation of the core Epic EHR platform across 30 locations for 900 users on time and under budget, earning the vendor's prestigious "Good Install" designation for quality, securing a significant performance-based monetary grant and fee reimbursement for the organization. Direct ongoing system enhancements and ancillary integrations to align technical capabilities with strategic business goals. • Team Leadership & Optimization: Manage two analyst teams (16 total reports) across Ambulatory, Revenue Cycle, Patient Access, Patient Experience, and Interfaces; led the department to an elite 9 out of 10 star configuration rating. • AI Integration: Spearheaded early adoption of advanced AI tools (ambient notes, chart summarization, automated draft replies, and medical coding) to significantly reduce user cognitive burden. • Digital Transformation & Consumer ROI: Maximized patient application engagement to drive significant organizational returns, capturing over $1.37M in annualized operational savings and $701K+ in digital collections. Expanded automated workflows – including digital results releases and medication renewal requests – to secure $469K+ in additional automation efficiencies. • Governance & User Adoption: Established change management frameworks for controlled system optimization and launched a Super User program that accelerated adoption and reduced errors.
• Enterprise Compliance & Security: Spearheaded high-risk compliance programs, successfully directing the organization's SOC2 certification and leading the inaugural, end-to-end achievement of HITRUST cybersecurity certification. • Regulatory & Data Integration: Program managed the automation of federal compliance data into the core enterprise platform and subsequent integration with external vendor engines, securing regulatory compliance and eliminating consumer costs. • API Deployment & Interoperability: Led the cross-functional development and deployment of secure, consumer-facing interoperability APIs in strict alignment with federal digital data mandate CMS-9115-F. • Strategic Procurement & RFPs: Facilitated enterprise-wide technology procurement initiatives, including leading a comprehensive Request for Proposal (RFP) for a multi-million dollar enterprise core system (EHR) replacement. • Cross-Functional Architecture & Troubleshooting: Directed multidisciplinary engineering and analyst teams to resolve complex, systemic platform issues, including correcting multi-system account data anomalies across the entire ecosystem. • PMO Leadership & Mentorship: Partnered with the PMO Director to mentor project managers, advance PMO governance, and mature standardized project management methodologies across the organization.
• Joint Venture & Product Integration: Co-led the comprehensive, cross-functional integration of Medicare Advantage product offerings between Florida Health Care Plans and Florida Blue, directing operational readiness across 8 distinct business units to ensure a seamless consolidated launch. • Enterprise Automation & System Optimization: Orchestrated a strategic portfolio of claims processing improvements, which included deploying rule-based auto-adjudication engines for institutional and professional workflows and remediating the high-intervention 3M pricing tool to reduce manual processing bottlenecks. • Digital Commerce & Web Relaunch: Managed the end-to-end modernization of consumer-facing online sales tools for Individual (ACA/Medicare) and Small Group markets, while simultaneously steering a full-scale corporate website relaunch to optimize digital brand presence and user journeys. • Regulatory Vendor Procurement: Led the formal Request for Proposal (RFP) and vendor selection process for secure Patient Access and Provider Directory APIs, establishing the project delivery framework to achieve strict alignment with federal CMS-9115-F interoperability mandates. • Corporate Systems Modernization: Directed the comprehensive enterprise HR system upgrade and the implementation of digital time cards, transitioning the organization away from legacy tracking to automated workforce management.