New York City Metropolitan Area
Over 15 years in the Information Technology field. System and Network Administration and Implementation. IT security. Software Development
Speak with high level outside clients and techs around the globe eg. JP Morgan, Morgan Stanley, Bank of America and hundreds of others full time on various hardware, software and Bloomberg Terminal issues Troubleshoot clients networks, routers, VPNs, firewalls and other devices to troubleshoot any connectivity issues to the Bloomberg network and terminal Multitask with phone calls, emails, live chats and in person requests for any related issues that arise relating to IT problems including Windows, Office, Remote Desktop apps and the Bloomberg Terminal. Troubleshoot API and Microsoft office issues that arise from clients pulling data from the terminal to office apps Troubleshoot FIX connectivity issues for traders and also SFTP client issues which include whitelisting IP’s and setting up new accounts. Troubleshoot Virtualization issues from client virtual setups which include VMWare and other top VM Software Work with telco providers around the globe to troubleshoot down circuits, single routers, dual routers and cross connects to maintain a consistent uptime Troubleshoot failed private IP connections along with regular internet connection issues to all Bloomberg servers and IP’s Extensive knowledge of the Bloomberg Terminal
Manage the DFD Help Desk full time (9-5pm) to assist county, state and consulting partners to solve problems for incidents that occur within our New Jersey state production systems. Resolve hardware, software, printer and network issues. Security and firewall controls, Active Directory, Group Policies, SCCM, Microsoft Exchange, Office 365, Antivirus & Cloud computing experience. Remote Desktop assistance and Field support for any type of IT incident that occurs. Support and resolve issues for over 750 users in the State of New Jersey Malware Investigations and removal. Generate phishing reports and recommend alternate security rules for e-mails sent on the network. Use SCCM to push Windows security updates, software and patches across several physical and virtual machines. Utilize SCCM to generate reports on the users PC configuration. Troubleshoot Cisco hardware and network issues in conference and server rooms using whats up network monitoring Set up virtual machines and block based virtual storage in the workplace to test specific imagines and configurations Introduce new types of web based software that will simplify, stabilize and replace the current applications and databases that are being utilized through analysis of work process, procedures and protocols Team member liaison for outside vendors in assisting in new application development and implementation Work collaboratively with the private consultants (HP, IBM and Xerox) under state contracts enhancing our hardware re-engineering efforts Plan and schedule different activities for the main stages of developing software. This involves design and analysis, testing, implementation, and maintenance. Assisted and beta tested DIMS (Document Imaging Management System); document management software that electronically stores, organizes, and manages documents across the state and provides fast, security-controlled access through our encapture software.