Hitchin, England, United Kingdom
HR Business Partner with 8+ years’ experience delivering pragmatic, commercially focused people solutions across facilities management, healthcare, retail, technology, and corporate services. Proven track record in partnering with senior leaders to drive organisational change, manage complex employee relations, and deliver strategic HR initiatives including succession planning, pay review processes, and workforce transformation. Skilled in coaching leaders, leading restructuring, and embedding HR strategies that enhance engagement and performance. Recognised for combining strong employment law knowledge with a people-centric approach that supports business growth and cultural alignment.
• Acted as strategic partner to directors and senior leadership, advising on complex ER and change management matters across multiple sites within a large, matrix organisational structure in the southern region of 400 employees • Oversaw high-profile investigations, grievances, appeals, and disciplinary cases, ensuring compliance with employment law and company policy. • Played a key role in TUPE transfers and redundancy consultations, ensuring full legal compliance and supporting employees through organisational change. • Analysed ER trends and presented insights to leadership, enabling proactive policy development and systemic improvements. • Coached leaders on performance management, engagement, and conflict resolution to improve team effectiveness. • Supported divisional engagement activities and site visits, strengthening relationships and consistency of HR practices. • Line-managed a team of 2 HR Administrators, providing guidance, development, and performance management.
• Partnered with senior leaders across multiple sites to design and deliver HR strategies aligned with business objectives. • Led succession planning and talent development initiatives, improving pipeline strength for key leadership roles. • Advised on workforce planning, employee engagement programmes, and divisional people strategies. • Implemented process improvements and HR metrics analysis, driving data-led decision-making at senior level.
• Delivered generalist HR support across multiple countries within a complex, matrix international organisation, balancing local employment law requirements with global HR strategy. • Advised on ER cases, employment law, and talent planning across EMEA, supporting managers in different jurisdictions. • Contributed to talent review and succession planning processes across regional operations. • Designed and launched a self-service HR knowledge base, reducing HR queries by 30% and improving employee experience. • Partnered with managers to support performance management, employee development, and engagement.
• Managed day-to-day HR operations, including policy development and complex ER case management. • Supported investigations and hearings, advising managers on complex employee relations issues. • Reviewed HR systems and practices, recommending enhancements to improve efficiency.