London, England, United Kingdom
Java 17 - 25, Kafka, AWS, AWS Flink, Rocks DB, Mongo DB, Terraform, New Relic Managed 11 colleagues (perm / partner - UK / Offshore) - Transitioned automation testers and engineers to be cross functional - Introduced shift left testing mentality - focus on non environment testing where feasible (embedded Kafka + pushing towards test containers) - Introduced Flow Metrics and Trend Analysis through regular Service Reviews at team level, Security Reviews at Platform Level and People Reviews at Platform Level - Introduced Initiative lead concept to stretch engineers to lead E2E initiatives - Delivered Calendar Opening Hours integration Rewrite for forecasting after 2 years prior challenges, through closer collaboration with users and key business contacts - Delivered on other cross spanning initiatives for hierarchies, supplier order management, occasions by Sainsburys & transformation projects Engineering lead for a programme named Fortification, leading the strategic operational backlog across supply chain - June 2025 onwards - Created a functioning backlog with Group Product Manager from 0 requirements - Focused on new relic rollout and actionable alerts, terraform setup for consistent approach - Introduced maturity assessments with Daemon as a partner - Introduced enhanced observability as concept with cross team minimum expectations and cross team custom metrics that capture the flow of operational data at 2nd level granularity
Accountability: Delivery, Budget (~£2m+), Operations and People Hiring / Direct Line Management (6 total - Lead Engineers, BA’s, CE’s) C#, Azure, Terraform, Azure Functions, Kubernetes, Grafana, COSMOS, Mongo DB. Returns - 2 Engineering teams (May 2021 - Sep 2024) Delivery Solutions - 1 Engineering team (May 2021 - Feb 2024) Orders - 2 Engineering teams (Feb 2024 - Sep 2024) Core Tech Lead on Returns Working group - Delivered Return Policies rewrite under ambitious business target timelines through incremental delivery driven by collaboration through to CTO / CMO as a strategic deliverable. - Returns tech team delivery 95% cycle time of stories >5 days - Supported data analysis of returns times and frequency due to changes in insights team - Led team management apparaisal consistency across domain with regular monthly feedback session amongst Lead Engineers Supported Delivery Solutions business, changed teams practices from Scrum to Kanban due to consistent small change. - Focused on tech efficiency through policies in Kanban - Introduced Kubernetes across the estate For last 5 months was lead on core Order Management teams, changing away from Delivery Options teams to become Orders and Returns Platform lead. On Orders took the latter stage of a challenging rewrite on removal of inflight work to remove a 10+ year back office SQL DB dependency to COSMOS DB and functions.
I manage the core order processing team in ASOS. We work with events to orchestrate an order through from the moment it's placed through to the warehouse systems. The team is responsible for development and support 24/7.
Full line management responsibility for two scrum teams of UK IT developers whom are both permanent and contracted employees. Responsible throughout IT development lifecycle, from an idea through development and in to live support. - Delivered the convergence of the F&F platform onto the Tesco Direct website using a new UI framework (MVC). - Introduced pull requests, feature branching and peer review process into GITHUB across teams in UK and expanded to teams in India - Experience of both Kanban and Scrum methodologies dependant on project - Out of hours escalation for the live website, back-office, store, marketplace integration systems and Customer Service Centre systems for Tesco Direct and F&F website (*until the closure of F&F website in June).
I was responsible for service of the customer engagement centre, Instore and backend functionality of Tesco Direct working to introduce the agile scrum methodology into the development teams. My role consisted of: - Agile practinioner - Delivery of cross team projects - Implementation manager of monthly release cycles (from testing to code deployment) - Out of hours escalation for the live website, back-office, store, warehouse and Customer Service Centre systems for Tesco Direct and the F&F Website.
I was the primary Service Manager for Products on the Tesco Direct website, ensuring that the flow of products worked internally and externally. I also ensured that any issues with products on the website was dealt with in a timely and efficient manner. A key part of the role was to work with the development teams in introducing new code through the service introduction process. - Pushed the development team for Product induction to change from 3 month delivery to 1 month - Managed the relationship with the 3rd party vendor responsible for supplier product inductions - Introduced problem management triage sessions