Dartford, England, United Kingdom
An experienced Revenue Director with over 27 years experience and a demonstrated history of working in the financial services industry in a variety of roles and sectors. Skilled in revenue management, fee billing and mitigating revenue leakage. A strong billing professional with an Investment Operations Certificate from Chartered Institute for Securities and Investment.
I manage a team covering all aspects of revenue, client administration and reporting services to the various Quilter Cheviot front office teams / branches and Finance as well as seeking improvements to services for both new and existing clients. I also specialise in identifying and mitigating potential revenue leakage. Oversight for all company fees and charges. Manage the revenue and administration team, regularly reviewing resourcing and ensuring employee development and appropriate training. Ensure the team provides a high level of service, operating in compliance with all relevant legislation, rules, codes of conduct and in-house policies and procedures. Ensure that systems, documented procedures and controls are in place to achieve the above. Ensure that all aspects of the work between different sections are co-ordinated and effectively communicated. Represent Finance on cross functional projects that relate specifically to fees administration. Coordinate quarterly fee billing, all pre-fee run reporting and to assist reporting accountants queries in relation to fee movements. Supervise the maintenance of Fee Holidays and Untouchable & Exempt holding records. Supervise the calculation of ad-hoc fees, fee reversals and recalculations, gross funds fees and manual fees. Provide regular support to the reporting accountants in relation to revenue and client data queries and analysis. Maintenance of fee types and scale static data, including monitoring of VAT. Fee schedule creation, maintenance and analysis. Fee projections and assist with the production of AuM data. Manage and administer the revenue and client administration information area on Share-point. Ensure every opportunity for procedural improvement to be examined and where appropriate pursued.
I supervise a team covering all aspects of Client Reporting services to the various Quilter Cheviot front office teams / branches and finance. Also seeking improvements to services for both new and existing clients. Supervise the revenue and administration team, regularly reviewing resourcing and ensuring employee development and appropriate training. Ensure the team provides a high level of service, operating in compliance with all relevant legislation, rules, codes of conduct and in-house policies and procedures. Coordinate quarterly fee billing, all pre-fee run reporting and production of fee packs. Supervise and produce ad hoc and closing fee packs. Supervise the maintenance of Fee Holidays and Untouchable & Exempt holding records. Supervise the calculation of ad-hoc fees, fee reversals and recalculations, gross funds fees and manual fees. Provide regular support to the reporting accountants in relation to revenue and client data queries and analysis. Maintenance of fee types and scale static data. Fee schedule creation and maintenance and analysis. Fee projections and assist with the production of AuM data. Manage and administer the revenue and client administration information area on Sharepoint. Ensure every opportunity for procedural improvement to be examined and where appropriate pursued. Supervise production of monthly completed business reporting to external IFAs. Supervise administration of internet access to clients and agents. Supervise loading of benchmarks for client portfolios.
Event Support and NPC
Solely responsible for updating and maintaining the company’s two stock file databases. This included setting up new stocks as well as dealing with pricing and other data queries. Preparation, calculation and production of Probate and Quarter-Up valuations using historic prices from the Financial Times, Daily Official Lists and other sources for private clients with Share Portfolio's, PEP's and ISA's. This involved using prices on a quarter-up, mid market, and bid level depending on the type of security involved. It also involved the calculation of accrued interest, stock dividends and exchange rates when dealing with foreign securities. Maintaining and archiving pricing sources so they are available for regular use. Updating prices on a daily basis for a range of stocks that are not automatically fed into the management system. Assisting with the production and analysis of weekly, monthly, quarterly and half-yearly client valuations. Assist in mass production of client tax packages at end of tax year. Load stock onto the management system based on what clients have bought, sold and transferred to, from or between accounts. Exposure in Capital Gains Tax calculations. Six months on a project to write and construct procedure manuals for all Back Office and Middle office department functions to facilitate an office relocation to Glasgow.
Providing client annual management fees for the Portfolio Administrators based on the information and market values. Diarised fees and ad-hoc requests, amendments as per the Portfolio Administrators instructions. Debiting of client accounts. Valuation production involving a series of data checks and calculations in order to provide accurate information. Produced monthly non-regulated valuations and distributed to clients. Archiving all share price information so that it was easily accessible for departmental use. Trained the department temps in the general operations of the department. An authorising departmental signatory.