Haarlem, North Holland, Netherlands
As Global Director of Sports Video Operations at Gracenote, I specialise in transforming complex data challenges into streamlined solutions. I'm passionate about building high-performing teams and leveraging analytical insights to optimise operations and drive efficiency. My focus is on ensuring seamless information retrieval and synthesis, empowering data-driven decision-making within the dynamic world of sports metadata.
- Lead a global operations team of nearly 150 through a strategic transformation project to optimise our presence in low-cost global markets - Coordinate global people management initiatives and monitor KP|s for Sports operational teams, ensuring continuity of output and consistent BAU delivery for clients throughout transformation. - Support deployment of new workload management systems and identification of opportunities for automation. - Finalise a yearly operating plan and facilitate better resource management by instituting more extensive data analysis to identify cost saving opportunities, achieving more accurate monthly budget forecasts with less variance. - Leverage role on the XLT (Extended Leadership Team) within the business unit to steer teams through market volatility and leadership & functional changes while upholding performance. - Appointed Managing Director for the Netherlands office. - Championed employee career development and served as a mentor to associates in their early career development phase.
- Leading a global team of project management professionals - Pre-sales support - P&L analysis - Quality management - Integrations with industry-leading MVPDs, Streamers and CE manufacturers
Part of my role was to lead content operations strategy with a strong focus on providing the highest quality to clients globally, through identifying continuous improvement and innovation opportunities. Key Contributions: - Identified process improvement efficiencies through automation and workflow changes, improving image processing to deliver 10 times more throughput, whilst only increasing workforce by 10%. - Created centralised hubs, eliminating >50% of team's language dependency, realising 20% savings in operational costs and increased efficiencies / faster turnaround times without impact on quality. - Delivered multi-country deals for Liberty Global, Sky and Swisscom within 2 years. - Served as co-lead for Nielsen Cares Nielsen's European Business Resource Group, driving social action through community volunteering for the critical social and environmental issues Partnered with cross-tunctional teams (such as product leadership, product development, and legal) to estimate costs and maximize production efficiency - Established framework for organization-wide work relocation strategy by collaborating with and building processes for every functional area of business (including technology, product, HR, finance and legal). - Mentored, coached and developed direct reports, extended team and early-career colleagues as a part of a structured mentor program, achieving a 10% talent mobility rate.
• Leading the team by: directing workflow, updating and training new team members, communicating and troubleshooting issues. • Overseeing the organization of work flow and personnel schedules in the most efficient manner, relative to cost, time and accuracy. • Analysing, developing and recommending solutions to editorial processes, communication, technical and operational needs to ensure the accuracy of editorial listings, authenticity of programme information and a timely delivery to in-house personnel. • Securing access to television schedule data for UK channels as applicable including communicating and establishing procedures and building relationships with broadcasters via email and telephone. • Resolving editorial discrepancies and follows up with content providers and clients. • Providing guidance to editorial staff. • Actively involved in the recruitment of new staff.
• Editing sports television channel schedules for high-profile European markets and/or clients • Initiating and maintaining effective relationships with programming information providers and acts as a customer service representative when addressing issues concerning product content and editorial policies. • Analysing programme schedules, assesses database information, consolidates data content and creates database content for series, movies, sports and specials. • Analysing, developing and recommending solutions to editorial, communication and technical procedural and operational needs to ensure the accuracy of editorial listings, authenticity of program information and timely delivery to in-house personnel. • Enhancing team efficiency and effectiveness by: directing workflow, updating and training new team members, communicating and troubleshooting team issues with the Team Leader.
• Acquiring and recording correct information regarding programs and TV listings from a variety of UK channels and top content providers. • Writing and rewriting UK synopses for movies, shows and episodes. • Researching and populating information such as cast and crew, awards and age rating. • Analyzing TV program schedules, assess network, syndicated and local TV program information in databases. • Maintaining an efficient and accurate database and filing repository to hold approved editorial copy for internal and external dissemination
• Setting up examination venues • Closely following and enforcing exam procedures and regulations • Collecting, collating and delivering scripts at the end of the examination • Assisting students with special needs
• Inspection of commercial and residential property and data collection • Carrying out basic residential and commercial valuations for insurance rating and other purposes, as well as assisting more senior staff • Communication with clients • Analysis and selection of information appropriate to property valuation • Report writing and record keeping