Hassall Grove, New South Wales, Australia
I am a dynamic, highly experienced and success-driven customer service management professional with a strong passion for roles that combine leadership, collaboration, innovation, customer service and management. I bring numerous years of experience in project planning & execution, people management, resource management, client management, stakeholder engagement, continuous improvement and change management in relation to property management such as landscaping project oversight and heavy equipment operations for construction and maintenance works. Throughout my career, I have demonstrated strong leadership skills, independence of mind and high standards of integrity and ethics, particularly in driving the planning and delivery of exceptional customer service of varying complexity. Being results and action-oriented, I carefully prioritise the organisation’s customer service actions and engage the relevant stakeholders to deliver key tasks. Adopting both technical and management approaches within the project and equipment operations, I skilfully deliver tasks that lead to productivity and efficiency. As a tenacious, highly visible and determined leader with strong interpersonal, analytical and problem-solving skills, I manage team workloads to meet goals and deadlines and coach for optimum performance, ensuring compliance with all required regulatory requirements whilst delivering efficiency through industry best practices. Through years of experience in collaborating with stakeholders at every level, I have enriched my natural interpersonal and leadership skills, further enabling me to empower, reinvigorate and inspire teams to meet targets and achieve high-performance objectives. Moreover, I work creatively and analytically in a problem-solving and agile environment whilst gaining alignment between customer service and business strategy and maintaining a level of constant and effective communication cross-functionally and across all levels.
Matta is a New Zealand based company that provides world-leading safety surfacing solutions for playgrounds, exercise and commercial areas. We use recycled materials and pride ourselves on our quality of product, innovation and fantastic relationships with our global customers. With 30+ years of recycling Matta is proud to have pioneered recycling in New Zealand. Since 1992, we've turned over 60 million kg of trash otherwise destined for landfill (such as tires, cables, road cones and even gumboots) into highly durable and safe surfacing products that are recyclable in their turn.
Maintained Aged care facilities consisting of 14 sites
Operated all large plant maintained Merrylands ovals , Street Scapes Work,Road maintenence working with Hot mix Flowcon