Singapore
Dedicated and self-motivated AEHL. I hold a Hospitality & Tourism Management diploma from Nanyang Polytechnic, with 5 years of professional experience in the Hospitality Industry, having worked for reputable companies in Singapore. During my studies, I was a gold student ambassador and a Singapore Young Leaders Scholarship Awardee, with experience establishing and maintaining client relationships by assisting with EHL's Industry Relations team. Beyond my academic pursuits, I am deeply committed to environmental stewardship and corporate social responsibility. After completing my SEA Hotel Operations Internship with Hilton, I was recommended to extend my internship with the ESG APAC team for another 3 months. As the co-founder of the Corporate Sustainability Club at EHL Singapore, I have championed initiatives that drive positive change within the university, and served as the club's advisor, leveraging my passion for sustainability to guide and inspire students.
As part of my Singapore Young Leaders scholarship requirements, I am a dedicated Gold Student Ambassador with EHL Singapore. I actively conduct campus tours, interview potential students during their admissions process, and represent the university on Open Days to answer possible queries on joining EHL. August 2022 - April 2023: Active student assistant with the EHL Industry Relations team in APAC, liaising between our university and industry partners, assisting with organising dynamic industry networking events, fostering collaboration and creating valuable connections for students and industry professionals. I was also in charge of tracking the monthly KPIs for the team and contributed, whenever possible, to feedback on strategic improvements and heightened success metrics. September 2023 - July 2024: Student assistant for the Communications team in Singapore. I've contributed to creating marketing collateral for the university, including social media content, since September 2023. Whenever necessary, I still assist the Industry Relations team with our university's liaison with industry partners.
In my role as an APAC ESG Intern, I was involved in Hilton's regional efforts in Asia Pacific (AUA, GCM, JKM, IND, SEA) through the implementation of projects to push forward our goal of driving responsible travel and tourism globally.
As part of my curriculum, I participated in a corporate internship with Hilton under the SEA Hotel Operations department, reporting directly to the Regional Head of SEA and VP of Operations. After my internship concluded, my manager recommended for me to extend my internship with the ESG APAC team due to my interest in Corporate Sustainability. In the role of a SEA Operations Intern, I was involved in Hilton's regional operational communications & projects, interacting with various functions to gain insights & experience in above property operational aspects of running a portfolio of hotels across SEA.
Alternated between various operational roles (Bartender, Server, Host) with the primary intention to anticipate and fulfil guests’ needs. - Prepare alcoholic/non-alcoholic beverages and restock/replenish bar supplies in a dispense bar - Responsible for welcoming/seating guests, maintaining a waitlist during busy service and responding to guests’ requests - Process payments using cash registers and digital systems, whilst working in a team to provide exemplary service to our guests
- Responsible for attending to guests' requests and ensuring they are fulfilled to guests' satisfaction, according to prescribed standards. - Regularly review all in-house, arriving and departing VIP guests; processing C/I and C/O timely and professionally. - Attend to all aspects of service within suites, including in-suite dining, hotel tours, dry cleaning or personal errands as requested by VIP guests. - Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.