San Francisco Bay Area
I build People Operations at the intersection of AI, product, and scale. Over the past decade, I’ve helped grow a global company from early-stage to operating across 35+ countries, supporting 1,000+ employees and designing systems that enable teams to move faster and operate more effectively. Most HR functions are service layers. I build them as operating systems. My work sits at a unique crossroads: - Partnering closely with Product, GTM, and IT to translate business strategy into people systems - Using automation and AI to reimagine how HR operates, reducing manual work and enabling teams to focus on higher-value decisions - Designing end-to-end employee journeys that feel seamless, human, and scalable I started my career in academia, studying migration, youth aspirations, and how environments shape human behavior. That foundation still informs how I think today: What looks like a people problem is usually a systems problem. This systems lens shapes how I approach scaling global operations across regions and regulatory environments, building cross-functional partnerships, and embedding technology into HR in ways that drive adoption. Most recently, I relocated to the U.S. to operate closer to product velocity and market complexity. I’m particularly interested in how we design for both human judgment and human touch in increasingly automated systems. Outside of work, I mentor young people and stay connected to questions around education, healthcare, and ageing. Ultimately, everything we build at work should make life better beyond it.
Goal: 10X productivity with Agentic and AI Work in progress: - Workday MCP / HR Genie - Greenhouse MCP / Recruiting Genie - Ticket deflection and Support Genie What I love to do: - Speak with other People / HR-IT leaders who want to get real productivity with Agentic - let's share what's working, what we need to figure out together!
Transformed our people operations by establishing a global shared services function, building and leading a high-performing team delivering 24/5 frictionless people services to our global candidate and employee base across 35 countries. A core part involved defining and implementing the comprehensive technology stack for seamless and efficient delivery. Demonstrated cross-functional leadership, partnering with leaders across People, Business Technology, Legal, and Finance, to architect integrated, frictionless end-to-end processes aligning with our business goals and employee experience priorities. Engaged in thought leadership, contributing to the broader HR community through authoring LinkedIn articles, hosting HR leadership panels at conferences, and sharing our Workato automation journey, solidifying our position as an innovator in the field. Key Contributions - Created Shared Services Foundation: Implemented Atlassian products (Jira, JSM, Confluence) to underpin the nascent shared service function and created comprehensive knowledge bases - Led HRIS Transformation: Revamped our HRIS (Namely)to optimize efficiency and accuracy with reorganized workflows - Launched Secure Document Management: Designed and implemented a new employee file management system (Box) with a structured folder architecture and strict access policies, adhering to least access principles. - Chose Strategic Vendor Partnerships: Conducted comprehensive reviews to select partners for background screening, EOR, learning, and talent sourcing - Designed for Audit Readiness & Efficiency: Designed and implemented systematic processes for employee file collection and lifecycle checklists, simplifying evidence compilation for security and financial audits.
HR Automations - - Reviewed and redesigned the onboarding/offboarding workflow processes; introduced HRBot to allow for a global standard of onboarding and offboarding. (Results: clear and standardised documentation of staff movement, allowing us to breeze through SOC II audit.) - BenefitsBot - designed in-house and launched as a one-stop portal to handle all benefits-related gifting and reimbursements for the myriad of WFH support for employees. (Results: for employees - quick overview of benefits and easy submission, for HR - simplified administration and easy tracking to monitor employee takeup rates) Reviewed internal processes and restructured HR to better support company in scaling its operations and ambitious business goals - Greenhouse ATS global administrator - Restructured recruiting arm to provide more support for each Business Unit, and identified a high performing member for a team lead position, guiding her to hire and train more recruiting coordinators to support the high open req targets - Facilitated the move from decentralised country/regional databases to a centralised HR database (Namely HRIS)
BMSP21 Specialist Diploma in HR Analytics & Digitalisation
Selected to be part of the pioneer cohort of 60 Fellows. The SGLN Fellowship was a 9-month leadership development program designed to prepare Singaporean participants for leadership roles in global organisations. As part of the program, I worked with a team to produce a playbook, "Effective Communication in Leading Diverse Teams". This playbook is a a collection of personal stories for aspiring Singaporeans in global leadership roles to help them reflect and be more culturally sensitive when they lead diverse teams.
I worked with researchers, educators, and civil society in Singapore, Indonesia, and the UK on projects commissioned by the Migrating Out of Poverty Research Programme Consortium (funded by UK Department for International Development). "Financing Migration, Generating Remittances and the Building of Livelihood Strategies: A Case Study of Indonesian Migrant Women as Domestic Workers in Singapore" (2012 - 2013) - Collected, coded and analysed data through surveys and in-depth interviews - Produced 2 x Working Papers and 2 x Policy Briefs (lead author on one) Household Survey on Migration in Ponorogo, Indonesia (2013 - 2014) - Assisted with survey design - Reviewed and cleaned up dataset - Analysed the dataset using the STATA software - Produced 1 x Working Paper and 1 x Policy Brief in Bahasa Indonesia (lead author on both) "Structural Conditions and Agency in Migrant Decision Making: A case of domestic and construction workers from Java, Indonesia" (2014) - Designed interview guide - Conducted >20 in-depth interviews with respondents of different migration characteristics in Indonesia - Coded interview transcripts using the NVivo software - Produced 1 x Working Paper and 1 x Peer-Reviewed article in Journal of Immigrant and Refugee Studies (lead author on both) Intra-household dynamics and youth aspirations in migrant-sending villages (2015 - 2017) - Worked collaboratively to produce a research proposal and obtain ethics approval - Introduced visual methodologies to the project - Conduced >40 in-depth interivews with youth respondents - Produced 1 x Peer-Reviewed article on Geoforum, and 1 Policy Brief exploring the impacts of parent migration on young women's/young people's educational aspirations (lead author on both) In 2017, I joined the Child Health and Migrant Parents in South-East Asia (CHAMPSEA) Wave 2 project where I partook in conceptualising, planning and executing the qualitative fieldwork in Indonesia.
GES1003/GEK2001/SSA2202 Changing Landscapes of Singapore under FASSTRACK ASIA: THE SUMMER SCHOOL 2017